2 Jobs in Reading, PA
firstPRO Inc. is Hiring a Help Desk Analyst Near Reading, PA
We are seeking a skilled IT Support Specialist to join our team. In this role, you will resolve technical issues, assist with special IT projects, and maintain high levels of customer satisfaction.
Key Responsibilities:
• Offer first-level troubleshooting to resolve internal system support issues via phone and remote tools.
• Assist with special IT projects and configure laptop software.
• Document all support interactions in the call tracking system.
• Communicate software issues with the programming team.
• Ensure follow-up with users to confirm issue resolution and customer satisfaction.
• Undertake additional tasks and projects as directed by the supervisor. Qualifications:
• Minimum 2 years of customer service experience, preferably in a technical support role.
• Experience in Service Desk and Project Management is a plus.
• Vocational/Technical certification required; Bachelor's Degree preferred.
• A Technical Certification is advantageous.
•Strong communication skills and in-depth knowledge of Windows 10, Edge, Chrome, and Office 365.
• Ability to troubleshoot printers in a Windows environment and a basic understanding of VDI and network connectivity.
• Proficiency in wireless technology and mobile environments.
• Reliable attendance and willingness to travel as needed.
• Completion of a background check and drug screening.
Job Summary
Contractor
Business Services
$53k-66k (estimate)
05/17/2023
06/28/2024
firstproinc.com
ATLANTA, GA
200 - 500
1986
APRIL NAGEL
$10M - $50M
Business Services
Related Companies
About firstPRO Inc.
The objective of firstPRO is to match qualified candidates with the right job openings with our clients. We are dedicated to fulfilling the needs of our clients whether its in a contract, a temp-to-hire, or permanent capacity. We build lasting relationships with candidates who meet written requirements with both hard skills and soft skills. We also meet these goals by building similar relationships with human resources and hiring management within the companies we serve. There are advantages to using a specialized firm like firstPRO like our expertise on the specific markets and verticals that ...
we currently serve along with the management of the process from pre-screening and scheduling through offer negotiations and background screenings. In order to better understand and educate on job trends, market value, and hiring practices of companies, we have chosen to focus on becoming experts in specific markets.
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The job skills required for Help Desk Analyst include Help Desk, Customer Service, Active Directory, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Analyst positions, which can be used as a reference in future career path planning. As a Help Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Analyst. You can explore the career advancement for a Help Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Help Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Help Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Help Desk Analyst job description and responsibilities
Help desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific help desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Gathering and triaging cases that require attending to.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Help Desk Analyst jobs
Use quotation marks for exact phrases.
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Use common words and punctuation.
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Set a time limit then change tactics.
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Find ways to get job experience.
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Step 3: View the best colleges and universities for Help Desk Analyst.
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