Description

Seeking an Information Technology Technician to provide daily service and complex support for computer hardware and software users. This is accomplished by performing a variety of complex technical customer support involving the use of hardware, software, and networks and providing on-site and/or telephone support and assistance to users. Other duties include researching and acquiring knowledge of computer hardware and software, analyzing, troubleshooting, and diagnosing computer hardware and software problems, coordinating resolutions of network hardware, software, and application problems between technical support and end users, communicating effectively with end users, vendors, and contractors, and providing instructions to end users on hardware and software usage.

Responsibilities: 

Installs and maintains computer software by installing operating systems, software, and applications, providing instructions to end users on software/applications, performing software upgrades to operating systems, software, and applications, communicating with vendors and vendor-supplied technical support to resolve software problems, maintaining current knowledge in the operation and application of software, evaluating end user software needs, and assisting in evaluating and testing software.

Installs and maintains hardware, peripherals, and components by installing, configuring, and maintaining computers, keyboards, mice, printers, digital senders, scanners, switches, cameras, and replicators, installing internal components such as hard drives, CD/DVD drives, floppy drives, network cards, sound cards, modems, memory, and motherboards, performing hardware upgrades on existing computer equipment, maintaining a current knowledge on the District’s hardware, maintaining and supporting non-Windows based equipment , and reporting hardware failures to appropriate staff or vendors. 

Support users of hardware systems by communicating effectively, providing technical information to non-technical staff, providing instructions to end users on hardware and software usage, and guiding and supporting team members and end users; producing documentation such as user instructions, technical documentation, drawings, diagrams, flow charts, schematics and presentations.

Requirements

Requires knowledge of technical nature which may be obtained with associate’s degree, technical, business, vocational, or correspondence school in Computer Science, Management Information Systems or a related field. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.

A minimum of three years of experience supporting users in the operation, maintenance, and implementation of software, hardware, and applications on multiple platforms, including desktop and/or laptop computers, networks, client/servers, enterprises and/or mainframes. 

Principles of and current trends in Information Technology including systems software and hardware technologies for personal computers, laptops, servers and client server environments.

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