9 Jobs in Raleigh, NC
Filtereasy LLC is Hiring a Remote Customer Care Associate (Remote)
What You’ll Be DoingOur remote first Customer Care Team responds in a positive, energetic and proactive way to questions, requests and concerns that come from current/prospective customers, property managers and tenants. We are a supportive team looking for another good human to add to our bunch. When looking for new team members we search for creative problem solvers excited about creating an unmatched customer experience. We document cases that are turned into reports used to build our business. We leverage our technical tools to improve our work efficiency and the customer experience. In everything we do we like to say we are customer obsessed.
A Day In The Life Looks Like
- Supporting a queue of customers via phone, email, web and social media.
- Documenting interactions with accuracy, tracking emerging issues and escalating complex issues as needed.
- Advocating for process improvements to meet customer, property manager and tenant needs.
- Maintaining a positive, supportive and professional demeanor with customers, colleagues and leadership.
- Meeting performance and productivity goals as set by leadership.
- Completing training and skills development projects as assigned.
- High School diploma Excellent written and verbal communication skills in English
- Integrity, problem solving and emotional intelligence when handling customers, colleagues and leadership.
- Confident with computers, typing and learning technology.
- Ability to manage time and transition between tasks in an environment of continuous improvement.
- Demonstrated reliability and accountability.
- Bilingual Spanish (strongly preferred)
- 1 year of contact center experience
- Experience using Salesforce platforms
- Experience using Google Workspace
- Ability to type 50 WPM
- High School diploma Excellent written and verbal communication skills in English
- Integrity, problem solving and emotional intelligence when handling customers, colleagues and leadership.
- Confident with computers, typing and learning technology.
- Ability to manage time and transition between tasks in an environment of continuous improvement.
- Demonstrated reliability and accountability.
Job Summary
Full Time
Durable Manufacturing
$71k-95k (estimate)
06/07/2024
07/05/2024
secondnature.com
RALEIGH, NC
25 - 50
2013
THADDEUS W TARKINGTON
$5M - $10M
Durable Manufacturing
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The job skills required for Customer Care Associate (Remote) include Customer Care, Problem Solving, Verbal Communication, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Associate (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Associate (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Associate (Remote) positions, which can be used as a reference in future career path planning. As a Customer Care Associate (Remote), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Associate (Remote). You can explore the career advancement for a Customer Care Associate (Remote) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Associate job description and responsibilities
Customer Care Associates perform a variety of support tasks to offer exceptional service to customers.
02/19/2022: Phoenix, AZ
Understand customer requirements so as to provide appropriate clarifications and solutions.
04/02/2022: Dayton, OH
Work within various teams to ensure outstanding customer service.
03/12/2022: Detroit, MI
Maintain broad knowledge of customer products and services.
03/25/2022: Burlington, VT
Provided excellent customer service customers with a friendly approach and maintaining a positive attitude.
04/17/2022: Lancaster, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Associate jobs
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/08/2022: Reading, PA
Maintain an updated knowledge of the organization's products, services, and customer service policies.
01/29/2022: Lompoc, CA
Customer orientation and ability to adapt/respond to different types of characters.
02/04/2022: Canton, OH
Being able to adapt, pivot, and bend the general rules to please a customer enhances the service experience.
04/12/2022: Santa Maria, CA
Delivering great customer experiences (CX) needs to be everyone’s job.
02/01/2022: Nashua, NH
Step 3: View the best colleges and universities for Customer Care Associate.
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