5 Jobs in Queens, NY
Swissport International AG is Hiring a Passenger service agent Near Queens, NY
Overview :
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually.
Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.
Job summary
Passenger Service Agent provides all required passenger / customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal / gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
The expected pay rate is $19 / HR. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
Inspect and verify passenger documentation
MUST be Bilingual Korean / English
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenger baggage processing including handling and fee calculation if applicable
Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and Quarantine, as required
Make public address announcements as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
Operate equipment to include the jet way, computer keyboards, and carrier specific reservation / ticketing software
Produce all required, work-related documentation
Other duties as assigned
Your profile
High School diploma or GED equivalent
Passionate about customer service and must have relevant work experience
Excellent communication skills (written and verbal) in country specific language
Additional languages desirable
Commitment to continuous improvement
Self motivated and able to work independently
Attentive to detail and numerate
Ability to follow processes and procedures and apply flexible approach when required
Must be able to type and learn airline specific computer reservation / ticketing software
Willingness to work in inclement weather
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
Last updated : 2024-06-16
Job Summary
Full Time
Transportation
$78k-109k (estimate)
06/18/2024
09/13/2024
GLATTPARK, ZURICH
3,000 - 7,500
1996
CHRISTOPH ROMANUS MULLER
$3B - $5B
Transportation
The job skills required for Passenger service agent include Customer Service, Aviation, Communication Skills, SOP, etc. Having related job skills and expertise will give you an advantage when applying to be a Passenger service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Passenger service agent. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Passenger Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Passenger Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Passenger Service Agent job description and responsibilities
Airlines also station passenger service agents at each gate before and during boarding.
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Passenger service agents need the strength to carry heavy suitcases up onto conveyor belts.
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Passenger Service Agents work to make sure that everyone who boards an airplane enjoys a smooth flight.
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Completes activities, associated paperwork and/or computer entries related to boarding and/or deplaning passengers.
04/28/2022: Cheyenne, WY
Dealing with customers face-to-face and ensuring that passengers reach their destination with satisfaction.
06/07/2022: Lincoln, NE
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Passenger Service Agent jobs
Meet quality standards of service.
06/01/2022: Wilmington, DE
Examine passenger documentation to determine destinations and to assign boarding passes.
05/19/2022: Bradenton, FL
Provide the passengers with ticketing and ensuring the proper handling of their checked luggage.
03/19/2022: Bangor, ME
The agent typically communicates with other personnel via a cell phone or walkie-talkie.
04/13/2022: Spokane, WA
Passenger service agents may also need to be able to assist government agencies with their needs.
06/07/2022: Appleton, WI
Step 3: View the best colleges and universities for Passenger Service Agent.
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