About Us:

At the Institute for Integrative Therapies psychedelic healing center, we are dedicated to

providing a safe and supportive environment for individuals exploring the healing potential of

psychedelic therapy, as well as other healing modalities. We offer innovative and

compassionate care through a variety of modalities, including ketamine-assisted therapy, IV

Ketamine Infusions, and Spravato. Our team is committed to facilitating transformative

experiences that promote mental wellness and personal growth.

Position Overview:

We are seeking a highly organized and empathetic Operations Support Specialist to join our

team. The ideal candidate will play a crucial role in ensuring the smooth operation of our center

by providing administrative assistance and exceptional customer service to our clients and team

members. This position offers a unique opportunity to be part of a pioneering movement in

mental health and contribute to the growth and success of our organization.

Responsibilities:

- Greet clients and visitors with warmth and professionalism, ensuring a welcoming and

inclusive atmosphere.

- Manage incoming calls and emails, responding promptly and courteously to inquiries and

scheduling requests.

- Processing client payments at the time of their services.

- Maintain accurate client records and appointment schedules using electronic systems.

- Coordinate client intake processes, including gathering necessary paperwork needed for

services.

- Assist therapists and medical staff with administrative tasks, such as preparing treatment

rooms and organizing supplies.

- Handle confidential information with discretion and maintain strict adherence to privacy

regulations.

- Collaborate with team members to identify areas for improvement and implement effective

solutions.

- Uphold the highest standards of professionalism, ethics, and client care at all times.

Qualifications:

- Previous experience in administrative support or customer service roles, preferably in a

healthcare or mental health setting.

- Understanding of health insurance policy terminology (i.e, deductibles, co-pays, co-

insurance)

- Excellent communication skills, both written and verbal, with a compassionate and

empathetic demeanor.

- Strong organizational abilities and attention to detail, with the ability to multitask and

prioritize tasks effectively.

- Proficiency with computer systems and software, including electronic medical records and

Microsoft Office Suite.

- Knowledge of HIPAA regulations and other relevant privacy laws and standards.

- A passion for mental health advocacy and a genuine interest in the healing potential of

psychedelic therapy.

- Ability to work collaboratively in a team environment while also being self-motivated and

proactive.

Benefits:

- Competitive salary commensurate with experience

- Opportunities for professional development and training

- Meaningful work in a dynamic and innovative field

- Supportive and inclusive work culture

How to Apply:

To apply for this position, please submit your resume and a cover letter outlining your

qualifications and interest in the role to andrea@iit-mn.com.

At the Institute for Integrative Therapies, we value diversity and are committed to creating an

inclusive environment for all employees. We encourage individuals of all backgrounds to apply.

Note: This job description is intended to convey information essential to understanding the

scope of the position and is not an exhaustive list of skills, efforts, duties, or responsibilities

associated with it.

Job Types: Full-time, Part-time

Pay: $18.50 - $22.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Eden Prairie, MN 55347 (Required)

Ability to Relocate:

• Eden Prairie, MN 55347: Relocate before starting work (Preferred)

Work Location: In person