• Location: Portland, Oregon
• Type: Contract
• Job #7716

Overview:
ACS Professional Staffing is looking for an employee to work hybrid with our client. This Technical Writer role dives into the world of customer success. This position will craft clear and engaging writing to support customers at every stage, from onboarding to ongoing success. This role will translate complex concepts into easy-to-understand language, ensuring all your writing aligns with our brand guidelines. This full-time position is located in Portland, OR.

Responsibilities:

• Collaborate with the Customer Marketing & Success team to develop copy for various communication channels, including email, website content, social media, and customer-facing materials.
• Craft clear, engaging, and persuasive copy that resonates with our customers and aligns with our brand voice and messaging strategy.
• Support initiatives aimed at increasing trust and satisfaction among our customer base.
• Create content that positions as our customers' experienced guide to help them navigate the changing energy landscape.
• Develop personalized, 1:1 communications that proactively address customer needs and concerns.

Requirements:

• Bachelor's degree in marketing, communications, English, or a related field.
• 5 years of experience in copywriting.
• Strong understanding of brand voice, tone, and messaging strategy.
• Ability to translate complex concepts into clear, concise, and compelling copy.
• Creative thinker with a passion for storytelling and connecting with audiences.
• Collaborative team player with excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Storytelling ability - taking complex topics and translating them into easy-to-understand narratives for customers.
• Attention to detail - following brand guidelines, punctuation, grammar, etc.
• Communication skills - Clear, timely and effective communication with partners.
• Adobe Workfront experience.
• Experience writing for SEO and Content Marketing.
• Salesforce Marketing Cloud.

Work sponsorship is not available at this time. Third-party candidates will not be considered for this position.

Because we are a federal government contractor, we have special restrictions placed on us for hiring foreign nationals into certain key positions within the company. This particular position requires U.S. citizenship.

ACS Professional Staffing will provide equal employment opportunities to all applicants without regard to the applicant's race, color, religion, sex, gender, genetic information, national origin, age, veteran status, disability status, or any other status protected by federal or state law. The company will provide reasonable accommodations to allow an applicant to participate in the hiring process if so requested.

If you have any questions about the job posting, please contact recruiting@acsprostaffing.com

If you have any questions about our Reasonable Accommodation Policy, please feel free to email hr@acsprostaffing.com