With a passion for exceptional customer service, the Innkeeper at the Swan Hotel will be the warm, welcoming face that checks guests in and out, handles reservations, and answers their questions. A project of the non-profit Northwest Maritime, the Swan Hotel is a charming waterfront, boutique hotel in the heart of downtown Port Townsend, dedicated to creating memorable guest experiences. If you thrive on delighting guests and providing great service, we want you on our team.
PRIMARY RESPONSIBILITIES:
Assist visitors in person, over the phone, and via email with booking and checking into rooms as well as answering general inquiries
Maintain a thorough understanding and awareness of the organization’s activities and the local community
Ensure a positive experience for hotel guests and prospective guests during all phases of guest communication and stay
Communicate with Housekeeping regarding arrivals, departures, and guest needs
Effectively navigate hotel reservation software, point of sale software, and other technology as needed
Other duties as assigned
GENERAL OPERATIONS
While the primary focus of this position is customer service, the Innkeeper works as part of the entire NWM team, ensuring smooth operations. As a growing non-profit, we all pitch in for the heavy lifting, whether it's participating in all-hands projects and events, assisting visitors, or occasionally doing some literal heavy lifting.
MINIMUM QUALIFICATIONS
Responsible, detail-oriented, proactive, and can represent NWM in a friendly and enthusiastic manner
Strong customer service skills
Comfortable learning new technology
Available to work a flexible schedule, including weekends and holidays
HELPFUL QUALIFICATIONS
Previous experience in the hospitality industry
APPLICATION PROCESS
Submit your resume with the online application.
Deadline for applications: Open until filled, application reviewed on submission
WORK LOCATION & SCHEDULE
Position will require onsite work at the Swan Hotel, located at 222 Monroe St., Port Townsend
NWM main offices are located at 431 Water St., Port Townsend, WA 98368
Position is part-time, 16 hours/week, with a potential for additional hours as needed for coverage
Reports to: Visitor Experience Supervisor
WAGE RANGE & BENEFITS
$19-20.50 per hour, non-exempt
Matching contributions to a SIMPLE IRA retirement fund after 1 year of employment
Paid time off: accrues 2 weeks of vacation per year, 17 paid holidays in a calendar year, & 1 hour of sick time accrued per every 25 hours worked
Employee discounts
Full details on benefits
NWM is committed to equal employment opportunity, striving towards being an antiracist and inclusive organization. We value the diversity of our staff and the communities that we serve, which includes a spectrum of racial, cultural, religious, sexual and gender identities, and abilities. We strongly encourage applications from people who have not seen themselves represented in the industry.