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ESSENTIAL DUTIES & RESPONSIBILITIES
General : Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times. Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
Supervise all Cage activities during assigned shift. Perform vault responsibilities. Ensure compliance with Internal Controls, State Regulations, and Company SOPs in all transactions and activities.
Monitor staffing levels to ensure budgetary compliance. Review Cage Settlement Sheet for reasonability and correctness.
Issue disciplinary action as needed. Assign work to team members and monitor for timely and proper completion. Produce and deliver reports as needed.
Utilize training and existing policies and procedures to make sound business decisions. Continuously strive to build and maintain rapport with guests by promptly and professionally handling disputes and making every effort to achieve guest satisfaction.
Assist in maintaining a spotless casino by disposing of any cups, glasses, or bottles left by guests. Improve productivity by recommending improvements, processes, equipment, and systems.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Have complete knowledge of all casino events and promotional activities, and assist with disseminating such information to cage staff members.
Keep work area in a clean and orderly manner. Ensure the safety and security of all guests and team members.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays;
shifts may change. Other duties as assigned or any reasonable request from any member of management.
Fun Be interactive with all internal and external guests while maintaining professional standards.
QUALIFICATIONS
Experience : Two to Five years experience in cage operations and supervision with a 2-year degree in related
field or equivalent work experience.
Knowledge : Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Knowledge of gaming laws and regulations.
Skills : Give full attention to what other people are saying, take time to understand the points being made, ask questions as appropriate, and not interrupt at inappropriate times.
Talking to others to convey information effectively. Determining causes of operating errors and deciding what to do about it.
Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitor / Assess performance of oneself, other individuals, or organizations to make improvements or take corrective action.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands : Required to stand and walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms;
talk and hear; and lift up to 25 pounds. Must also bend, crouch, or stoop. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work shifts may vary.
Last updated : 2024-06-08
Full Time
$42k-61k (estimate)
06/10/2024
09/04/2024
The job skills required for Cage supervisor include Internal Control, Leadership, ATM, Confidentiality, Resource Allocation, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Cage supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Cage supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Cage supervisor positions, which can be used as a reference in future career path planning. As a Cage supervisor, it can be promoted into senior positions as a Cage Manager Assistant - Casino that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Cage supervisor. You can explore the career advancement for a Cage supervisor below and select your interested title to get hiring information.