Job Description

Here’s why you’ll love it here!

We offer an excellent benefits package to our full-time Team Members that include :

• Medical, Dental, and Vision insurance from Day One
• Financial Wellness 401k plan with company match, Life insurance, Company stock purchase program.
• Team Member Travel Program enjoy discounted rates at incredible properties around the globe.
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work certified company, earning our 2022 certification.

Additional Responsibilities Include :

• Welcome clients and present luxury Hilton Grand Vacation Club ownership products to potential buyers.
• Maintain effective communication with clients and provide follow up to ensure customer happiness.
• Liaise with Quality Assurance Managers to resolve guest related issues as they arise.
• Attend all sales training and sales meeting for key information on Hilton Grand Vacation Club product and related updates.
• Apply selling concepts promoted at Hilton Grand Vacations.
• Use various forms of communication (email, telephone, online / virtual, and written) to work with Guests and Owners.
• Perform follow-up interactions to complete a sale online using appropriate HGV technology and adhering to HGV inventory selling guidelines.
• Generate referral leads with each new customer.
• Promote a positive work environment and adhere to Hilton Grand Vacation core values and policies.
• Work well in a team environment.

Qualifications

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

To fulfill this role successfully, you must possess the following minimum qualifications and experience :

• Minimum 1 year of proven sales and customer service experience.
• Minimum 1 year of previous timeshare / vacation ownership experience.
• Possess or obtain a Nevada Timeshare License
• Ability to work a flexible schedule to include weekends and holidays.
• Proficiency (reading / writing / speaking) in English.
• Ability to resolve sophisticated customer service issues.
• Proven ability to adapt to changes in a fast-paced environment.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

• 2 years of previous timeshare / vacation ownership experience preferred.
• Two years of Hilton Grand Vacations family experience.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Last updated : 2024-05-17