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Description
JOB DESCRIPTION
GENERAL SUMMARY
The IT Specialist II is responsible for providing direct service support to users for a wide variety of computing devices/peripherals as well as all IT related functions. The IT Specialist work autonomously fulfilling end user requests and resolving issues according to service and procedural standards. Typical responsibilities involve moves, adds, and changes for computer devices, access requests/set up, application support and responding to break/fix service requests. The IT Specialist II participates in IT related projects as directed and assists with technology inventory management, system imaging/staging and materials distribution.
ESSENTIAL JOB FUNCTION/COMPETENCIES
Responsibilities include but are not limited to:
CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS
Microsoft certifications preferred.
KNOWLEDGE | SKILLS | ABILITIES
Working knowledge of common operating systems and software applications.
Familiarity with equipment found in clinics.
Strong problem solving skills; abstract ability to visualize a problem or situation and solve it.
Ability to provide technical support over the phone; good phone skills, and professional demeanor.
Organizational abilities for IT planning and implementation.
Strong teamwork and collaboration skills.
Customer-oriented with ability to remain calm in difficult situations.
Complies with all health and safety policies of the organization.
Complies with HIPAA regulations for patient confidentiality.
EDUCATION REQUIREMENTS
High School diploma or equivalent required. Bachelor's Degree in Computer Science preferred.
EXPERIENCE REQUIREMENTS
5 years’ related experience in lieu of degree.
Full Time
Ambulatory Healthcare Services
$77k-96k (estimate)
05/13/2024
05/14/2024
uhurology.com
PLYMOUTH MEETING, PA
25 - 50
1976
$5M - $10M
Ambulatory Healthcare Services
The job skills required for Desktop Support Analyst II include Customer Service, Technical Support, Operating System, Problem Solving, Computer Science, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Analyst II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Analyst II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Analyst II positions, which can be used as a reference in future career path planning. As a Desktop Support Analyst II, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Analyst II. You can explore the career advancement for a Desktop Support Analyst II below and select your interested title to get hiring information.