Our client, a leading financial software company, is looking for a Risk Analyst to join their team on a hybrid schedule in Plano, TX.

**This is a 6 month contract with the potential for extension or conversion**

Responsibilities

• Applies defined procedures to independently investigate, analyze, and resolve queued fraud and financial risk issues.
• Works with limited instructions on defined risk cases.
• Makes outbound calls to customers to validate payments transactions.
• Writes complete, succinct and accurate case notes.
• Provides empathetic, accurate, and efficient resolutions to very complex and escalated customers.
• Handles questions or escalations on suspected fraud from other business units.
• Allowed discretion in waiving specific company policies such as pricing and timing.
• Maintains or exceeds established standards for investigation procedures.
• Works on special projects as needed
• Takes feedback recommendations on process improvements, while also identifying areas where improvement is needed and contribute to make necessary changes.
• Escalates infrequently and only for the most complex, unknown issues.
• Works with team to share best practices and idea on fraud prevention techniques.

Skills:

• Fraud review background / KYC / underwriting background
• Customer service
• Attention to detail
• Solid understanding of risky behaviors and patterns
• Chargebacks and financial records, such as invoices, balance sheets and bank statements.

All applicants must be authorized to work in the United States on a full time basis now and in the future.