Job Title & Specialty Area: Patient Access Specialist
Department: Admitting Lgy
Location: Plano, TX
Shift: Full- time; working (3) 12- hour shifts, (1) 6- hour shift and required rotating weekends. Schedule will rotate as follows: Week 1- Sunday, Thursday, Friday working from 7:00 pm to 7:00 am and Monday working from 1:00 pm to 7:00 pm; Week 2- Monday working from 7:00 pm to 1:00 am, Tuesday, Wednesday, and Saturday 7:00 pm to 7:00 am.
Job Type: Onsite
Why Children’s Health?
At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.
Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.
Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.
Summary:
The Patient Access Specialist is a patient facing role that provides access to services in the hospital. This position is predominantly responsible for facilitating the flow of patient registration by gathering patient demographics and third-party information with a high degree of accuracy in a fast-paced environment.
Your responsibilities will include efficiently processing patient registration, verifying patient information, processing payments, helping families accurately complete paperwork, and resolving any issues that arise. As a Patient Access Specialist, you are expected to timely completion, preparation, and deployment of legal, ethical, and compliance related documents that must be presented to patients during registration.
In this role, you have a responsibility to maintain knowledge of HIPPA, Patient’s Rights and Responsibilities, HMO’s, PPO’s, Commercial Payors, and department/ system policies and procedures. A high-level of customer service experience is required to establish and enhance positive relationships with patients, their families, and co-workers. The operational functioning in registration is 24/7 and a Patient Access Specialist must have the ability to work in a standing/walking environment while having integrity, compassion, friendly, flexible, detailed oriented, and qualified to handle the unexpected challenges that occur with sensitivity and diplomacy.
Work Experience

• At least 1 year healthcare, Patient Access operations activities or related experience Required

Education

• High school diploma or equivalent Required
• Two-year Associate's degree or equivalent experience Preferred

Licenses and Certifications

• National Association of Healthcare Access Management CHAA Certification Preferred

A Place Where You Belong
We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.
Holistic Benefits – How We’ll Care for You:

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.