Are you a people person with great communication and organizational skills who wants to work for an organization that is committed to community and is excited to have their work make a difference in the lives of people every day?

Are you experienced in providing exceptional customer service and want to build upon your skills in a full-time role? This may be the opportunity for you!

As a Member Engagement Specialist, you will support our Welcome Center and the families and individuals we serve by creating a welcoming atmosphere and providing superior customer support and concierge services.

Using strong customer service skills, a collaborative and hard-working mindset, and a positive and supportive attitude, the Member Engagement Specialist problem-solves and resolves member concerns, and provides exceptional member and program experiences through the planning and execution of member benefit and special events.

This role also coordinates our Kids Club program which provides babysitting during member workouts, and manages several organizational administrative duties and to support the active operations of a growing YMCA including organizing birthday parties, managing purchase orders, and supporting internal communication.

To thrive in this position, you have proven customer service success in a fast-paced environment and experience in coordinating activities or events.

You are always willing to jump in and help support where required and have the passion for working with a wide range of individuals from kids in kids club to adults.

You are computer proficient and able to transition between multiple software systems seamlessly. You are highly engaging with the ability to relate effectively to diverse groups of people from all segments of the community as well as be discrete relative to member status and personal information.

We're a great place to work and in addition to a great staff team, lots of support and a fun work environment, our YMCA offers competitive salaries, benefits, and professional development opportunities including;

Paid training and development

Advancement and growth opportunities within our seven YMCA locations.

Free YMCA membership and employee discounts on programs.

2 weeks paid vacation in addition to generous paid sick and personal time for full time staff.

Retirement fund with 12% company contribution (once vested / no match required).

Employer funded life insurance.

Last updated : 2024-06-12