The company (SMART) specializes in management software as a service (SaaS). For over 35 years, SMART has been a leader in the education industry delivering cost efficient solutions. Saving the customer's time and increasing productivity through the implementation of our technologies.

This position responsibilities are related to assisting potential and existing customers with product inquiries/technical/customer support over the phone and via email while maintaining a friendly, mature, respectful, and professional work environment.

Your primary role will be to work alongside a small and motivated team assisting and training customers in the best use of the company's products through email, phone, chat, screen share, and webinars in an efficient manner while balancing multiple lines and document all communications in a ticketing system.

This position leads to advancement for the individuals who work hard.

Advancement opportunities available:

o Add Training Specialist title $ *most receive this increase within 3-6 months ($20.00).

o Add Senior Specialist title $

o Add Supervisor title $

o Add Manager title $$

o Transition to Sales Department - Development Specialist $$$

This is a full time, non-exempt, and *Hybrid locations (Work-From-Home and Work-From-Office) position. *In the office presence is a requirement for training, meetings, and some day-to-day operations pending on position and experience.

Responsibilities & Skills:

• While at home high speed internet and quite work-space is a requirement. The company will provide all other materials and resources.
• Provide 5-star customer service.
• Strong customer service skills are necessary.
• Effective communication skills by phone, email, and webinar are a must.
• Answer all incoming calls within three rings.
• Document ALL customer communication in our help desk (ticket) solution.
• Resolve the issue or escalate the ticket.
• Quickly learn company's products and services
• Balance phone lines and incoming calls
• Train new and existing customers via webinar screen share (Training Specialist position)
• Perform Brand Ambassador duties on an as needed basis.
• Other duties may be assigned.
• Technical skills (basic understanding of software systems as well as computers, routers, modems, and firewalls are helpful)
• Punctual
• Organized
• Ability to follow through.
• Ability to multi-task
• Good understanding of Microsoft Office, Excel, Outlook, and Remote Desktop Connections

Benefits:

• Growth and pay increase for individual who add title/responsibilities to their position i.e., Training, Technical, and Accounts Specialist, etc.
• Advancement opportunities
• Health Benefits paid by employer.
• Sick Time
• Vacation Time
• Holiday Pay

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Application Question(s):

• Located with in Maricopa County?

Education:

• High school or equivalent (Preferred)

Experience:

• customer support: 3 years (Preferred)

Language:

• English (Preferred)

Work Location: Hybrid remote in Phoenix, AZ 85028