6 Jobs in Peoria, IL
Cynet Systems is Hiring a Deskside Support Technician Near Peoria, IL
- dhering to SLAs.
- Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer.
- ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead.
- Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
- Troubleshooting technical issues.
- Ensuring that the processes are adhered to.
- Building and configuring PCs and laptops as well as loading software.
- Setup applications like outlook, Wi-Fi, VPN and Backup.
- Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
- Tracking work tickets on ITIL based ticketing systems like Service Now & Remedy.
- Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
- Performs repairs on computers, laptops, printers and any other authorized peripheral equipment.
- Improves and maintains customer and employee satisfaction.
- Performing asset inventory activities as needed.
- Create documentation for process and procedures.
- Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives.
- Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Job Summary
Full Time
$50k-62k (estimate)
06/09/2024
06/27/2024
cynetsystems.com
ARCOLA, VA
500 - 1,000
2010
ASHWANI MAYUR
$50M - $200M
IT Outsourcing & Consulting
Related Companies
The following is the career advancement route for Deskside Support Technician positions, which can be used as a reference in future career path planning. As a Deskside Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician. You can explore the career advancement for a Deskside Support Technician below and select your interested title to get hiring information.
