7 Jobs in Pasco, WA
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Jason Hogue Agency-American Family Insurance is Hiring a Bilingual Customer Service Rep Near Pasco, WA
- Bonus based on performance
- Competitive salary
- Paid time off
- Competitive hourly pay rate plus commission and bonuses
- Paid training
- Paid Time Off/Sick Time
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships.
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Power’s best practices: Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills·
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
Job Summary
Full Time
$38k-48k (estimate)
05/09/2024
06/01/2024
The job skills required for Bilingual Customer Service Rep include Customer Service, Billing, Microsoft Office, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Rep. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Bilingual Customer Service Rep positions, which can be used as a reference in future career path planning. As a Bilingual Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Bilingual Customer Service Rep. You can explore the career advancement for a Bilingual Customer Service Rep below and select your interested title to get hiring information.
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