• Owns the complete Salesforce Service Cloud Solution and Technical Architecture.
• The ideal candidate has a mix of CRM processes including Architecture design and implementation experience, with an emphasis on conducting technical discussions/ workshops, and complete solution architecture definition.
• Lead the team throughout the design, development, launch, and support of Salesforce.com solutions.
• Develops visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.
• Collaborate with business and IT leaders to drive the complete technical architecture including the data flow and the integration between Salesforce and other enterprise solutions.
• Offer up creative ideas to help meet the business requirements, reducing the number of customizations and increasing automation.
• Architect and document solution design of Salesforce solutions.
• Transition solution designs to development resources responsible for building the solutions.
• Provide industry leading technical expertise with Salesforce.
• Help to resolve, mitigate technical/architecture issues, and risks as they arise.
• Develops detailed configuration specifications documentation for ready use by the technical team
• Manages customer communications, conflicts, and negotiations related to overall architecture design.
• Develop Proof of Concept for specific architecture/integration concepts.
• Guides customer through solution deployment.
• Team player with excellent verbal & written communication, interpersonal and presentation skills.
• Proven experience with the Configuration/Administration of Salesforce Service Cloud.
• Creating Technical requirements as an input to Salesforce solution design.
• Provide guidance to clients on leading IT and Salesforce practices.
• Assist technical leads in perform hands-on solution design, solution architecture, architecture roadmaps, prototyping, proof-of-concepts, and development tasks as required in support of current and new projects.
• Capable of executing independent POCs to be transitioned to the scrum team for development.
• Associate with Salesforce.com Certification(s) and Architecture experience responsible for the following effort
• Plan and monitor technical consideration activities of the project.
• Perform health check for each org and assess orgs.
• Perform analysis of org configuration, customizations, and security.
• Prepare Salesforce Config workbook detailing customizations and configurations or org.
• Support the Project Manager in defining overall solution and strategy and document.

Job Type: Full-time

Pay: $100,370.40 - $150,489.09 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Parsippany, NJ: Relocate before starting work (Required)

Work Location: On the road