1 Job in Paramus, NJ
RSC Solutions is Hiring an IT Desktop Support: 24-00558 Near Paramus, NJ
Contract to Hire Role
- Provide support and complex problem resolution for computer systems, communications devices, mobile devices, network connections, software applications. These clients are geographically distributed throughout the United States and Canada.
- Ensure compliance to Corporate IT standards and policies
Troubleshoot and resolve all issues related to computer hardware, operating systems, company-approved applications, and network connectivity. Working with 3rd party vendors as necessary.
Responsible for all equipment setups re-images & software installs
Implementing software and hardware updates and upgrades in compliance with the Network Operations Center guidelines
Organize and prioritize a regularly changing workload with minimal supervision.
Assist in the development and maintenance of Support Center documentation as needed in Confluence
Report any support trends to the IT Operations Manager and Team Lead
Process all ServiceNow tickets within established SLA’s.
Research and testing of new technology
Travel to regional locations for support as needed
Supervise the Tier 1 Deskside Support Analyst tasks
Provide Tier 2 level support to the Deskside Analyst and users from the office
Work with other Deskside staff across all entities on different IT projects
Logs all customer questions, requests, and problems and track the issues through to resolution. This includes timely recording of problem symptoms and status information to communicate with and properly utilize senior technical staff.
Resolves complex end-user problems using documented procedures and available tools.
Escalate IT issues and assist with 2nd and 3rd level support, often providing the “eyes and hands”.
Ensures customer satisfaction by responding to all calls and emails and by providing timely updates to the customer regarding the status of problem resolution
Builds strong relationships and becomes a trusted solution provider through diligence and technical support excellence.
Understands and provides superlative customer service; maintains and conveys a positive attitude.
Provides on-site support for new installations, demobilizations, changes, moves, and repairs.
Responsible for new computer imaging and end user setup
Installing networking and server equipment when necessary
Setting up and configuring new printers when necessary
QualificationsEducation / Experience / Background AA Degree or technical school certificate in an IT-related field preferred.
Four or more years of experience in IT support.
Highly proficient in common computer applications and operating systems especially MS Windows 10, MS Office, and Google Workspace.
Experience installing, maintaining, and troubleshooting computer and communications hardware.
Experience in use of routine and advanced Service Desk tools and techniques (remote assistance, PC Imaging, ticketing and knowledgebase systems).
Experience supporting smart phones, tablets, wireless technologies, networks and operating systems.
Experience with Active Directory, Google Workspace, Imaging, Citrix, Cisco VPN, TCP/IP, ServiceNow or other ticketing system, MDM, Office 365, Ring Central, Zoom, and Remote tools.
Knowledge / Skills / Abilities
- Detailed, hands-on knowledge of computer hardware, applications and network technologies; ability to learn new technologies quickly and to effectively retain and apply new knowledge.
- Strong customer service and interpersonal skills.
- Strong verbal and written communication skills and interact effectively at all levels within the organization
- Ability to work until the job is complete (may be beyond traditional working hours including weekends). Must be able to work occasional evenings and/or weekends for cutovers
Job Summary
Full Time
Wholesale
$66k-81k (estimate)
06/12/2024
07/10/2024
rscsolutions.com
ROCKLEIGH, NJ
100 - 200
1997
MARK ARZOOMANIAN
$10M - $50M
Wholesale
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About RSC Solutions
RSC Solutions is a premier provider of Talent Solutions and Managed Services. We are an innovative, multi-service organization that enables our clients to drive business and improve performance. Since 1997, RSC has partnered with clients to understand and address their business needs and to design solutions that meet their most challenging and complex requirements. Through our nationwide recruiting organization and extensive network of skilled candidates, we offer field-specific experience to augment your workforce and supply the resources necessary to achieve your goals. Our services include: ...
- Staff Augmentation - Full Time Placement - Retained Search - Application Maintenance - Technology Refresh - Migration/Integration - IT Support - Rural Onshore Outsourcing - Cyber Capabilities
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The job skills required for IT Desktop Support: 24-00558 include Customer Service, Technical Support, Service Desk, Active Directory, Operating System, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Desktop Support: 24-00558. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Desktop Support: 24-00558. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Desktop Support: 24-00558 positions, which can be used as a reference in future career path planning. As an IT Desktop Support: 24-00558, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Desktop Support: 24-00558. You can explore the career advancement for an IT Desktop Support: 24-00558 below and select your interested title to get hiring information.
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