Patient Care Coordinator

Our ideal Patient Care Coordinator (PCC) is responsible for promoting our extensive cosmetic & health services through client consultation & education to meeting monthly revenue goals. The PCC is the backbone of our practice & works closely with our owner to execute seamless consultations with emphasis on education of cosmetic procedures. Our ideal candidate thrives in a fast paced, self-motivated environment, & demonstrates an unwavering commitment to patient satisfaction. Candidates possess exceptional listening skills, outstanding follow-up technique, & a proven sales track record. They possess the ability to articulate technical & medical information clearly to non-medical clientele.

• Respond promptly to patient calls & emails quickly establishing trust & rapport. Overdelivering to our patients at every turn.
• Sales focused, drive to convert inquiries to surgeries
• Communicate comfortably & confidently quotes ranging up to $10,000
• Routinely follow up with potential patients to cultivate the relationship for consideration of future services
• Conduct effective & informative consultations to educate, determine goals, & set expectations.
• Daily administrative & operational responsibilities including inbound & outbound phone calls, email & text communication with proper patient follow up. Scanning, filing, photocopying at times.
• Efficiently & effectively schedule appointments, working alongside office teammates, providers, patients & other team members.
• Must be comfortable utilizing tech platforms and other CRM tools for lead management
• Emotional intelligence & professionalism at all times with patients, team, & ownership with warmth, compassion & empathy.
• Professional, enthusiastic, disciplined, driven, eloquent, polished, hardworking, goal driven, excellent interpersonal skills
• Ability to follow-up on 50 internet leads & 50 calls daily
• 2 years proven sales experience gathering inquiry information via phone & successfully scheduling.
• Possesses the absolute highest of ethics with integrity & confidentiality.
• Bachelor’s degree preferred.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid sick time
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Rotating weekends

Work setting:

• Clinic
• In-person

Ability to Relocate:

• Paradise Valley, AZ 85253: Relocate before starting work (Required)

Work Location: In person