The Reservation Agent is a key facilitator of the hotel guest's experiences. The main focus of the position is to provide a consistent, accurate friendly and sincere level of guest service to all guests. The Reservation Agent would integrate into a centralized team.

Responsibilities include:

• Ensure all reservations calls are answered in a timely, professional and courteous manner.
• Maximize every opportunity to close each reservations call, or obtain the caller’s contact information follow-up efforts.
• Follow through on every call with confirmations and information requested regarding reservations.
• Work closely with Front Desk to ensure full occupancy on busy days.
• Ensure all necessary information is received from arriving guests, to facilitate their arrival and comfort prior to and during their stay.
• Keep all reservations accounts, traces and specific requests for each arriving guest up to par.
• Perform additional duties as requested by Reservations Manager.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities:

• Ability to maintain a pleasant disposition and function efficiently in high stress/pressure work environment. Solid interpersonal skills and positive attitude is a must.

• Computer experience required. Must be able to display effective computer literacy and be familiar with MS Office software (Outlook, Word, and Excel). Knowledge of OPERA, NAVIS Certification, Applications & Software knowledge a plus. Knowledge of the internet, GDS and Extranets preferred.

• Minimum one (1) year reservations, sales or related experience.

• Ability to sit continuously to perform essential job functions.

• Clear, articulate telephone voice and excellent professional communication skills required

• Ability to listen effectively, to speak and write clearly and multitask well.
• Customer service & sales experience preferred.

• Familiarity with the surrounding area is a plus.
• Work varying schedules to reflect the business needs.