Position Summary

The FSC Quality Assurance (QA) Assistant reports to the FSC Program Manager and is responsible for reviewing records for the FSC Program and covering other administrative tasks as directed. The main task of the QA Assistance is to review records for accuracy, develop tracking systems, create reports, report findings to supervisor and other team members, follow-up on findings, assist with setting deadlines, and provide outcomes. The QA Assistant will meet regularly with the FSC Program Manager, attend required trainings, and provide constructive feedback to improve outcomes. As part of the Panorama City Family Source Center, the end goal is to ensure that efficient and sound screening and evaluation measures are conducted and completed with consumers and inputted into the specified tracking and record keeping system(s). The position will be trained on FSC and agency related record systems including hard-copy and electronic paperwork and processes. Other duties in duties as assigned. This position requires in person work attendance daily.

Role and Responsibilities

• Review physical records for accuracy.
• Assist with development of tracking systems.
• Create reports, report findings to supervisor and other team members, follow-up on findings and assist with setting deadlines.
• Collect, analyze and interpret data, and report outcomes to leadership and program staff.
• Identify patterns and trends in data sets, and define new data collection and analysis processes for quality improvement.
• Generate reports and data extraction, when needed.
• Verify data by comparing it to source documents.
• Oversee data entry and data systems, and perform data entry as needed.
• Support staff with data functions and daily use of data collection and data system.
• Provide outcomes to supervisor.
• Assist Administrative Assistant with coverage as needed.
• Assist supervisor and other management staff with tasks as needed.
• Assist with Child Watch and food bank duties.
• Participate in community outreach events during work week, on evenings and/or weekends as needed.
• Responsible for working with program and agency staff and departments on projects and tasks.
• Responsible for communicating with direct supervisor and other staff as necessary to address quality assurance or work related issues.
• Maintains regular communication with FSC liaisons or other entities pertinent.
• Completes required evaluations, reports, data entry or other tasks with accuracy and attention to detail onto specified Agency and FSC record keeping/data systems by required deadlines.
• Adheres to agency and programmatic deadlines.
• Facilitates meetings, activities or group meetings as directed.
• Participates in FSC team meetings, events, staff meetings, collaborative partner or community meetings and other meetings as requested.
• Assist with special projects as needed.

Qualifications and Education Requirements

• High School degree or equivalent required.
• Experience conducting administrative tasks.
• Ability to work independently, manage multiple tasks and projects, and to assess and change priorities based upon agency needs.
• Ability to work with people from diverse ethnic groups and various socioeconomic levels.
• Bilingual (English/Spanish) with excellent oral and written communication skills.
• Must have great organizational skills, be detail oriented.
• The ideal candidate should be personable and have experience working with vulnerable populations in the social services field and have familiarity in the mental health field.
• Candidate needs to be motivated and able to communicate effectively, and efficiently, both verbally and in written format.
• Strong working knowledge of Microsoft Office, including Word, Excel, Outlook, Adobe and PowerPoint.
• Ability to navigate the Internet, and other standard equipment.
• Possess a tech-saavy, analytical mindset with problem-solving skills.
• Must clear HIPAA certification, Department of Justice, and TB clearance.
• Occasional weekend and evening hours will be necessary.
• Must have a reliable vehicle/access to transportation, valid California driver’s license, and be responsible for all liability on vehicle.
• Required to work “In-Person” and in dedicated or assigned site(s), and in the community on weekdays and some nights and weekends.
• Phone and reception coverage/support.
• Other duties as assigned.

Job Types: Full-time, Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: 25 per week

Schedule:

• 8 hour shift
• Night shift
• Weekends as needed

Work setting:

• Office

People with a criminal record are encouraged to apply

Work Location: In person