The Help Desk Assistant is part of the University of Portland Help Desk Technical Support Team and provides customer service as it pertains to Tier 1 technical support issues. The Help Desk is the first point of contact for members of the UP community seeking technical assistance. These inquiries are received via telephone, email, and in person visits to the Help Desk office. The Help Desk Assistant interacts with faculty, staff, and students as they contact the Help Desk and assists customers in getting the technical support they need. This includes support on university phone systems, email, network password resets, scheduling technician appointments, and escalating issues as appropriate. The Help Desk Assistant works cooperatively with the other members of the Help Desk team, the Information Services department, and the campus community to ensure the highest quality of service and the quick resolution of critical technical support issues. We are seeking students with customer service skills, some technical knowledge, and those who like the challenge of working with customers in a fast-paced environment.The Help Desk Assistant reports to the Lead Help Desk Specialist.Please note: The availability to work from 8am-10am will be required at least 2 days per week. Other shifts available based on schedule. Ability to work during academic breaks is preferred- if hired during the summer, the ability to work for the full summer term is required to allow for adequate training before the Fall term starts.