Summary: The Technical Product Manager is a leadership position within the BakeMark Marketing and Technical Services teams. Must have strong work experience within various bakery operations, including small, retail bakeries or donut shops, up to large commercial bakeries or bakery departments in grocery stores. Must also have expertise in both scratch-baking and baking from mixes. Core areas of responsibility will include management of the BakeMark Technical Services team, including talent development and schedule management, serving as the Technical liaison on all large customer presentations and meetings, overseeing Technical application, testing and analysis related to new product development, leading recipe development efforts in conjunction with Sales, Marketing and Technical Services and acting as lead subject matter expert for BakeMark product knowledge and training activities. Upholds and complies with policies and attitudes adopted by BakeMark, following the guiding principles of best practices, as both a process and a cultural guide.

Essential Duties and Responsibilities:

• Adhere to all company policies, procedures and safety rules as stated in the Employee Handbook and otherwise posted or communicated. Exemplify the BakeMark Core Values and Ways of Working in all aspects of assigned responsibilities, and other projects and duties as assigned.
• Plans and leads execution of assigned technical marketing projects. Accountable for actively tracking progress and proposing changes and improvements as needed to meet and/or exceed expectations. Ensures focus is maintained on promoting the growth of the BakeMark branded product portfolio.
• Leads the development of the BakeMark Technical Services team, working with the Customer Engagement Specialist to facilitate training opportunities and skills development for each member of the team. Ensures that each Technical Service Representative is meeting and/or exceeding expectations within the assigned regions and assigned projects.
• Directly manages the activity of the BakeMark Technical Services team. Works directly with the Customer Engagement Specialist, Sales and Marketing leaders to identify and validate all sales opportunities requiring Technical support, assigns Technical Services as requested and follows-up with all post-visit activity to ensure opportunities are fully explored and properly managed within the CRM platform (funnel process).
• Manages all technical elements of the product development process, specifically concepting, testing, analysis and application. Works directly with Marketing and R&D to test and analyze product performance and target market applications. Delivers detailed reports to ensure development is optimized to meet/exceed expectations.
• Acts as lead subject matter expert for all Technical insights and support related to large account management, trade events and special projects. Collaborates directly with the Customer Engagement Specialist, Sales & Marketing for the planning and execution phases, ensuring that the BakeMark branded product lines are fully optimized in each specific opportunity. Often connects with the customer’s Category or R&D expert(s) to build synergy and strengthen customer relationship.
• Acts as lead for all BakeMark product knowledge and training activities. Works directly with Marketing and Technical Services to develop new training content, ensuring updates are made onto the online learning platform. Also owns the agenda, product selection and training activities related to new hire product training, leading the team to implement training across the BakeMark branches.
• Follows BakeMark’s best practices in Marketing and BakeMark’s Good Manufacturing Practices and food safety rules, as well as takes responsibility for house-keeping and sanitation duties for work area and as assigned.

Supervision:

• This position will directly manage the BakeMark Technical Services team.

Qualifications:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Employee must have a valid California Driver’s License and have his or her own dependable method of transportation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Certification from an accredited culinary or baking school, or a Bachelor's degree in Business/Marketing is required.
• Must have at least 10 years of experience working within various bakery operational settings, both as a baker and as a supervisor or manager.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Bonus opportunities
• Yearly pay

Experience level:

• 10 years

Schedule:

• Monday to Friday

Work Location: In person