Dept overview: Customer success org. Onboard customers. Help them understand what they are getting. Help troubleshooting too if machine is not working. Help with customized requests. Meet with customers that have issues.

Role: Will lead customer meetings. Manage excel, powerBI, help take reporting to next level. Using Vlookup prepare data to be used for customers. Proactive monitoring assets looking for problems. Will train cand

Top skills

Telemetry understanding

Excel skills/MS office. Intermediate minimum

Customer support experience (call center experience)

Power Bi is a nice to have

This is a lead position but not leading other employees

Client digital support experience is highly desired 

Can support CST and other timezones in US.

Education/experience

Bachelor’s Degree: 10 years in leading data analytics team, data mining, development of customized reporting, project work (Analytical or Digital)

Will take masters with less experience.

Position’s Contributions to Work Group:

- Support customer facing dashboards, troubleshoot data quality issues, document requirements and lead meetings and give feedback to customers.

 Typical task breakdown:

• Learn and build expertise in the VisionLink/ProductLink/client Telematics eco-system 

• Troubleshoot, identify and correct client Telematics issues, where possible 

• Clearly communicate identified issues to business partners, dealers, customers and others 

• Utilize in-house tools to monitor customer telematics & provide feedback on improvements

• Develop/assist in development of dashboards/tools for monitoring 

• Develop and maintain tools, dashboards, and/or reports for EM team as assigned 

• Willingness to dig into details and work across organization to identify root causes, escalate issues as necessary and report out to management 

• Desire, ability and motivation to work effectively to achieve high level targets without constant follow-up 

• Ability to provide self-motivation 

• Desire to maintain responsibility over defined customers, targets, and/or deliverables 

• Willingness to report out on progress towards goals & deliverables on a regular basis 

•Potential to build customer reports through PowerBI and/or Excel.

Interaction with team:

- Global team within CD&T

Work environment:

Office 100%

Education & Experience Required:

- Bachelor’s Degree

- 10 years in leading data analytics team, data mining, development of customized reporting, project work (Analytical or Digital)

Technical Skills

(Required)

- PowerBI Experience

- Moderate Excel Experience

- Analytical Skills

Soft Skills

(Required)

- Ability to present information to small groups.

- Communication skills (both oral and written)

- Self-Starter/Motivated

- Ability to work with little supervision

- Ability to keep focused