About Children’s Home Association of Illinois (CHAIL):

CHAIL is a youth, family, and community focused 501(c)(3) organization with multiple locations and 450 staff, located in Peoria, IL. For over 157 years CHAIL has been helping the kids and families who need it most. Children’s Home Association of Illinois (CHAIL) is the largest social service agency for youth and families in downstate Illinois. The services we provide don’t just impact the individual child, they create positive ripple effects within their immediate family, neighborhood, community, and world by providing an opportunity to thrive. Our residential programs are growing, and our agency is looking to add kind, empathetic, and dedicated mental health and social work experts to our team.

Here at CHAIL, employees experience a “People First - Culture of Care” working atmosphere. From the most tenured staff to the newest team member, everyone is welcomed into a community that prioritizes diversity, equity, wellness, belonging, and good health. Starting with our CEO/President and migrating to every employee, this agency takes pride in taking care of each other. We believe if our employees are cared for, they can better live out the mission of the agency which is to help the kids and families who need it most. By putting our people first at CHAIL, they have the opportunity to share their expertise, talents, and passions with clients as they are changing the lives of the kids who will change the world. Our employees at CHAIL will tell you that they love working for the agency because they love what the agency does!

About the position:

An IT Generalist is responsible for providing technical support and assistance to the organization's staff and clients. An IT Generalist performs a variety of tasks, such as installing, configuring, troubleshooting, and maintaining hardware and software systems, networks, databases, and security devices. An IT Generalist also provides training and guidance to users on how to use various IT tools and applications. This position often assists with various IT projects and will lead projects as needed. An IT Generalist works closely with other IT professionals and reports to the Vice President of Operations and Technology.

Job Function:

• Provide technical support and assistance to the organization's staff and clients via phone, email, or remote access.
• Install, configure, troubleshoot, and maintain hardware and software systems, such as computers, printers, scanners, routers, switches, firewalls, servers, databases, and backup devices.
• Monitor and optimize the performance and security of IT systems and networks and resolve any issues or incidents that arise.
• Implement and enforce IT policies and procedures, such as password management, data protection, disaster recovery, and user access rights.
• Research and evaluate new IT technologies and solutions and make recommendations for improvement or upgrade.
• Provide training and guidance to users on how to use various IT tools and applications, such as Microsoft Office.
• Document and maintain IT inventory, records, logs, and reports.
• Collaborate with other IT professionals and vendors to ensure the quality and reliability of IT services and products.

Qualifications:

• Minimum High School.
• Two to five years of experience in IT support, administration, or development, with demonstrated skills in troubleshooting, problem-solving, and communication or a bachelor’s degree in a related field.
• Knowledge of various IT domains, such as networking, security, cloud computing, databases, web development, and software engineering.
• Experience with common IT tools and platforms, such as Windows, Linux, Office 365, AWS, Azure, Google Cloud, SQL Server, Oracle, WordPress, Salesforce, etc.
• Certifications in relevant IT areas, such as CompTIA, Cisco, Microsoft, AWS, etc., are a plus.
• Excellent knowledge of various IT systems, applications, and hardware, such as Windows, Linux, MacOS, cloud computing, network devices, servers, etc.
• Ability to troubleshoot and resolve IT issues in a timely and effective manner.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with project management, documentation, and reporting.
• Familiarity with IT security policies, standards, and best practices.
• Knowledge of AI technologies and how to use them for customers and educational resources.
• Willingness to learn new technologies and skills and adapt to changing IT needs.
• Organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Ability to work in a fast-paced and dynamic environment, with frequent changes and interruptions.
• Ability to lift and move equipment up to 25 pounds, and occasionally more with assistance.
• Ability to bend, stoop, crawl, and climb when installing or troubleshooting hardware and network devices.
• Ability to sit and stand for prolonged periods of time, and use a keyboard, mouse, monitor, and phone as needed.
• Ability to travel to different locations as required, and work flexible hours, including evenings and weekends, when necessary.

Benefits:

• PTO (paid-time-off) accrual 3 weeks first year (full-time)
• 10 paid holidays
• Sick Leave accrual 12 days per year (full-time)
• Medical, vision, and dental insurance
• Flexible Spending Account
• 401K with company match
• Company paid life insurance, STD and LTD
• Supplemental life insurance
• Employee Assistance Program
• Employee Referral Program
• Opportunity to Further Education

CHAIL provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: From $54,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Peoria, IL: Relocate before starting work (Required)

Work Location: In person