Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Job Summary

To greet guests upon entrance to outlet, direct guests to appropriate seating and ensure guest satisfaction.

Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.

Knowledge of the appropriate table settings and service ware.

Summary

• Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials.
• Seat guests in appropriate sections and fairly to all servers.
• Answer the telephone after no more than three rings, including room service, and assign orders to servers.
• Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift.
• Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift.
• Check guest tables to ensure guest service and food quality are satisfactory and up to Driftwood and hotel standards.
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

Physical Demands

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift
• Lifting thirty (30) pounds.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

TYPE

Full-Time

PAY

$12.30/per hour tips

Source: Driftwood Hospitality