Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
JOB SUMMARY
To greet guests upon entrance to outlet, direct guests to appropriate seating and ensure guest satisfaction.
Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
Knowledge of the appropriate table settings and service ware.

• Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions.
• Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel.

SUMMARY

• Greet all guests in a warm and enthusiastic manner, provide silverware and appropriate menus, and advise of any daily specials.
• Seat guests in appropriate sections and fairly to all servers.
• Answer the telephone after no more than three rings, including room service, and assign orders to servers.
• Handle closing of guest transactions in restaurant and room services, close out register, and balance out cash for shift.
• Set up host stand with menus, blank checks, cash trays, register tape, candy, change, vouchers, etc. Check tables to ensure proper set up for each shift.
• Check guest tables to ensure guest service and food quality are satisfactory and up to Driftwood and hotel standards.
• Notify a manager immediately of any guest complaints.
• Use proper etiquette guidelines for seating guests.
• Practice and observe all safety rules and procedures.
• Assist all service personnel in any duties as requested.
• Maintain and follow all cash handling procedures.
• Ability to accurately use various office software.

PHYSICAL DEMANDS

• Ability to transport up to 30 lbs. through a crowded room on a continuous basis throughout the shift
• Lifting thirty (30) pounds.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 100 lbs.
• Constant standing & walking required.
• Frequent twisting, bending, stooping, reaching, standing, walking, talking, hearing, seeing and smiling.

TYPE
Full-Time
PAY
$12.30/per hour tips
Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.