Description

The Patient Services Specialist provides superior face-to-face customer service in greeting and assisting patients, family, visitors and internal customers.

They perform an important role in facilitating the patient experience by promoting a patient and family centered atmosphere throughout the check in / out process.

Major Responsibilities :

1. Represents Gundersen Health System's high standards for customer service face-to-face communication through courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered.

2. Promotes and maintains a warm and inviting environment for the patient / family by focusing attention to their needs and in greeting, offering wayfinding and promptly notifying staff of patient arrival.

3. Responsible for notifying the Patient Services Supervisor of issues / concerns affecting patient flow.

4. The Patient Services Specialist ensures complete patient registration and reviews whether insurance has been verified upon check in.

Obtains signatures on forms related to registration, billing and patient care, meeting all compliance regulations and requirements.

5. Effectively coordinates and schedules appointments / procedures as directed and in alignment with patient needs. Provides closure to the visit, as well as applicable information and instructions to prepare the patient for subsequent appointments.

6. Reconcile the department schedule to account for accuracy in billing, dictation and data collection related to patient visits.

7. Demonstrates and maintains competency in computer skills related to patient registration and appointment scheduling.

8. Keeps skills and education current through periodic in-service on service excellence, registration and scheduling policies, and insurance guidelines and other information related to position.

9. Works within the organizational financial guidelines for collecting payment and directs customers to appropriate resources when necessary.

10. Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care.

11. Performs other job-related responsibilities as requested.

Education and Learning :

REQUIRED

High School Diploma or equivalency

Successful completion of defined core competency testing.

Work Experience : REQUIRED

REQUIRED

6 months experience in an office setting requiring customer service responsibilities

DESIRED

6 months experience in a medical office setting requiring customer service responsibilities

Age Specific Population Served :

Nonage Specific (N / A)

OSHA Category :

Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and / or other potentially infectious materials.

Environmental Conditions :

Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements / Demands Of The Position :

Sitting Continually (67-% or 8 hours)

Static Standing Rarely (1-5% or .5 hours)

Repetitive Actions - Fine Manipulation Frequently (34-66% or 5.5 hours)

Equal Opportunity Employer

Last updated : 2024-06-04