6 Jobs in Oberlin, OH
Olympia Hospitality is Hiring a Guest Service Representative Near Oberlin, OH
This position maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
BenefitsOlympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.
- Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
- Team members can also take advantage of travel discounts at our portfolio of hotels.
- Additional benefits may be available based on the individual hotel that is hiring.
- Greet guests upon arrival and ensure a smooth check-in process.
- Provide information about the hotel's amenities, services, and local attractions.
- Respond promptly to guest inquiries via phone, email, or in person.
- Handle reservations, cancellations, and modifications accurately and efficiently.
- Process payments and maintain accurate records of guest transactions.
- Address guest concerns and resolve issues promptly to ensure satisfaction.
- Coordinate with other departments to fulfill guest requests and preferences.
- Maintain a clean and organized front desk area.
- Assist with luggage handling and transportation arrangements as needed.
- Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
- Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
- Provide exceptional customer service to enhance the overall guest experience.
- Keep abreast of developments in the hospitality industry and participate in training programs as required.
- Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
- Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
- This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
Job Summary
Full Time
$27k-36k (estimate)
06/04/2024
06/21/2024
The job skills required for Guest Service Representative include Customer Service, Housekeeping, Commitment, Communicates Effectively, Attention to Detail, Hospitality Industry, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative positions, which can be used as a reference in future career path planning. As a Guest Service Representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative. You can explore the career advancement for a Guest Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.
Similar Jobs
Popular Articles
