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PLS®: People. Location. Service
PLS—which stands for People – Location - Service—is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.
Position Overview:
The Customer Care Team Lead is responsible for servicing internal and external customers by providing information about financial products and services and customer concerns. The Customer Care Team Lead is assigned to and responsible for all escalated customer interactions, in addition to second level customer care resolution. He/she acts as a subject matter expert by providing training, coaching, or responding to complex inquiries. The Customer Care Team Lead is instrumental in enhancing the customer experience by providing high quality service at every interaction and ensuring customer inquiries are being handled appropriately, while working in a dynamic, fast-paced environment.
Job Description:
Job Requirements:
Physical Requirements:
Benefits:
Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.
We strive to demonstrate our Core Values in all positions at PLS:
Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results
PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talent@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.
Full Time
Business Services
$45k-58k (estimate)
03/15/2023
05/28/2025
pls247.com
LYNWOOD, CA
3,000 - 7,500
1997
Private
CARLA HAMILTON
$1B - $3B
Business Services
PLS Financial Services provides check cashing, money orders, bill pay and direct deposits and other related services.
The job skills required for Customer Care Team Lead include Customer Service, Leadership, Initiative, Customer Care, Products and Services, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Team Lead. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Team Lead. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Team Lead positions, which can be used as a reference in future career path planning. As a Customer Care Team Lead, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Team Lead. You can explore the career advancement for a Customer Care Team Lead below and select your interested title to get hiring information.