Job Title Specialty Account Manager Location Orlando, FL, USA Additional Location(s) Employee Type Employee Working Hours Per Week 40 Job Description Summary The Specialty Account Manager will be responsible for establishing and maintaining relationships with referral sources in designated sales territory/region. Essential Duties and Responsibilities include the following. Other duties may be assigned as necessary. Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet personal and Company goals. Formulates a business plan in order to achieve and exceed forecasted annual sales revenue goals. Actively prospect referrals from present and prospective customers. Responsible for handling customer complaints in accordance with Company policies and advise management promptly. Develops territory plans to obtain optimal efficiency in servicing customer needs and marketing seeking new business/customers. Educates referral sources on all CSI services relating to customer needs and benefits. Creates competitive strategies and routing based upon market trends. Complies with all Company policies, instructions, and directives for the fulfillment of company objectives and maximum profitable sales. Completes and submits all required reports and administrative duties in a timely manner. Maintains current files and other records in accordance with Company instructions and requirements. Meets established Company standards for the following: Selling skills Product knowledge/competitive knowledge Account and territory penetration Professional appearance and conduct Keeping expenses within Company sales budget Collaborates with Senior Management to improve efficiency, product knowledge, and selling skills to meet personal and Company goals. Assists management in special assignments, such as market tests, surveys, developing budgets and territory analysis in assigned areas. Provides high quality services to the home-care patient and the home-care referral source. Attends and participates in conventions, trade shows and in-services relating to IV therapy. Consistently represents the company in an ethical, professional manner. Maintain effective working relationship and cooperate with all personnel in the Company. Perform other duties and responsibilities as assigned. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide the highest level of professionalism, responsiveness, and communication in order to build and maintain the maximum customer base possible. Must possess the ability to multi-task and frequently change direction. Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to a reliable automobile. Education and/or Experience College degree preferred or equivalent experience. Minimum two years medical sales or equivalent experience. Home infusion or specialty pharmacy experience a plus. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions. Comments This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time. NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana. By supplying your phone number, you agree to receive communication via phone or text. CSI Pharmacy is an Equal Opportunity Employer CSI Pharmacy We’re a nationwide specialty pharmacy, founded by pharmacists and dedicated to providing services for patients with chronic and rare illnesses that require complex care. We are invested in improving the health, and the lives, of the people we serve by offering expert clinicians, passionate advocates, committed healthcare partners, and strategic reimbursement experts. Our goal is to optimize patient outcomes while treating patients as if they were members of our family. Every employee – from those who work with our patients in the field, to those who support them in administrative and office roles – is valued, respected, and encouraged to grow. CSI Pharmacy is an Equal Opportunity Employer Privacy Statement Providing complex therapies to patients in the home setting is a long-term commitment for our CSI Pharmacy staff. Not only do we work hard to ensure all of our patients receive the highest level of care and comfort, but we also love getting to know our patients personally and sharing their sense of success when their condition improves. Here are some of the folks you may meet on your journey with us.