5 Jobs in Notre Dame, IN
University Notre Dame is Hiring an IT Support Technician Near Notre Dame, IN
The University of Notre Dame is a prestigious and renowned institution committed to excellence in education, research, and community engagement. We are seeking an IT Support Technician to join our team.
At Notre Dame, we believe in creating an environment where all individuals feel valued, respected, and included. We are committed to diversity in all its forms and actively seek candidates from underrepresented backgrounds. We encourage applications from individuals of all races, ethnicities, genders, abilities, and perspectives.
Job SummaryAs an IT Support Technician at the University of Notre Dame, in the Office of Information Technologies ( OIT ), you will play a pivotal role in providing centralized support for standard computing devices, software, and a single point of contact for telephone and deskside support to the Notre Dame community. Support includes handling phone calls, electronically submitted questions, and walk-in customers requesting assistance with OIT services and desktop applications. Additionally, this position will support computer imaging, inventory management, computer ordering and installation, and providing standard technical support to partnership areas. In-depth troubleshooting skills are required to identify, diagnose, and resolve computer-related and telephone problems and to receive and process service requests. Great communication and customer service skills are necessary to match the outstanding service provided by this team and to meet the needs of end-users in a timely manner.
Key ResponsibilitiesEnd User Support
- Provide support for functions including but not limited to the Imaging Center, Campus Workstation Program, and Enhanced Technology Partnerships standard technical support.
- Receive and record information regarding each problem or request, providing support to identify, diagnose, and resolve basic to complex technical issues. Appropriately route issues that cannot be resolved at the Help Desk to other IT support groups within OIT and to other campus IT groups.
- Act as a go-to expert for technical issues and escalations to other members of the team
- Provide technical support and troubleshooting for complex issues, ensuring issue resolution with outstanding customer service
- Mentor junior team members, facilitating skill development and knowledge transfer
- Occasionally aid in directing work and task prioritization for junior team members
Minimum Qualifications
- Excellent customer service skills
- Strong verbal and written communication skills
- Excellent knowledge of computer operating systems, and productivity applications
- Understanding of computer networks and telephone services
- Customer service experience
- Help Desk or related IT technical experience
- CompTIA certification
- Other related technical certifications
Department Website http://oit.nd.edu
Family / Sub-Family IT / Client Tech
Career Stream/Level NIC 3 Technician
FLSA Status S3 - FT Non-exempt Hourly
Job Summary
Full Time
$41k-50k (estimate)
03/28/2023
06/22/2024
bluegrassweb.net
Notre Dame, IN
<25
Related Companies
The job skills required for IT Support Technician include Customer Service, IT Support, Attention to Detail, Consulting, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Technician positions, which can be used as a reference in future career path planning. As an IT Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Technician. You can explore the career advancement for an IT Support Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Technician job description and responsibilities
They help businesses and consumers optimize the use of their computers.
01/16/2022: Beaumont, TX
Computer support specialists maintain computer networks and provide technical help to computer users.
02/10/2022: Corpus Christi, TX
Provided complete technical support and guidance to users for all software and hardware.
01/29/2022: Greensboro, NC
Provided computer help desk support via telephone communications with end-users.
12/23/2021: Boulder, CO
Technical support technicians often work for companies to maintain network systems.
01/04/2022: Bradenton, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Technician jobs
Must be willing to learn new task as the customers have very specific software and support requirements.
03/12/2022: Idaho Falls, ID
Must have own vehicle for local travel to provide onsite support when required.
02/17/2022: Tacoma, WA
Earn an associate or bachelor's degree.
02/09/2022: Portsmouth, NH
Earn tech-related certifications.
01/21/2022: Atlantic City, NJ
Practice to fix common computer problems.
01/09/2022: Santa Rosa, CA
Step 3: View the best colleges and universities for IT Support Technician.
Similar Jobs
Popular Articles
