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FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions.
FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research;
risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
Boston Operations is recruiting an Operations Enablement Specialist (OES). The OES will assist our client service teams (CST) with executing the client service process which in turn increases client retention, drives risk improvement, strengthens loyalty, and supports the future success of the operation.
We are looking for a creative consultant with strategic marketing experience to partner with our account management and engineering teams.
Working closely with a client facing team of about 25 people, the OES will conduct account research, develop client centric content, leverage external marketing programs and campaigns while assisting with local client events.
The ability to translate engineering and insurance information creatively and visually to our clients is needed throughout the client journey.
Ensure that the Account Manager / Account Engineer (AM / AE) has the requisite data, knowledge, and marketing resources to retain clients and drive risk improvement efficiently and effectively.
Work with Operations Client Service Teams by conducting research on existing client accounts, industry segment, strategic players, and recent news developments.
This would include gathering c market intelligence and strategic gaps, where appropriate, and developing client centric content to guide client engagements.
Develop, implement, and track results of wide scale communications for active client accounts.Assist the AM / AE in the development of a client renewal, Client Service Plan, Stewardship presentation, and Risk Improvement plan.
Orchestrate and lead ongoing account check-ins with CSTs to ensure account goals, key contacts and account plans stay on track and discuss upcoming account requirements and modifications.
Assist the CST with developing and managing a social media presence and accessing relevant information on accounts. Bachelor’s degree in marketing or related field.
FM Global is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.
Last updated : 2024-05-27
Full Time
$73k-99k (estimate)
05/28/2024
08/25/2024
mediabistro.com
New York, NY
100 - 200
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