Account Coordinator Are you capable of managing large publisher accounts? Do you have interest in exploring new developments in the Scientific Technical Medical publishing community? About our Team At STM Journals, we collaborate with researchers to facilitate the publication of their impactful scientific discoveries, with a focus on rigorous peer review, ethics, and reproducibility. In support of our portfolio of 2700 hybrid and open access scientific journals, you will actively contribute to advancing science, improving health outcomes, and fostering equitable participation in publishing. About the Role The Account Coordinator will guide customers through the implementation of our Editorial Manager® and ProduXion Manager® software. Assisting customers in configuring and using both software. Working with and optimizing editorial and publishing workflows and providing extensive customer training for both services. You'll troubleshoot and track customer questions and suggestions related to set up and subsequent use of our software. Serving as the primary interface for reporting and tracking system bugs. Responsibilities Maintaining direct contact with customers and troubleshooting software-related issues that they and their end-users may experience. Coordinating the implementation of customer data and scheduling. This includes implementation system training. Performing Editorial Manager® and ProduXion Manager® Software testing and recreating system problems the customer may experience. Acting as the liaison between customers, product management and engineering staff. Managing all products for assigned customers. This includes featured development requests, customer reports, ongoing training needs, and customer tutorials. Understanding and identifying potential growth opportunities with assigned accounts. Contacting customers proactively regarding new features that will be beneficial to their workflow. Conducting sessions at our annual User's group meeting, preparing presentations and presenting to the group. Requirements Experience working in a software support / customer service-related field or in an editorial office. Experience in the scholarly publishing industry and editorial and production management software are extremely valued. Have an accredited education in related field coupled with account management, and business development skills. Have knowledge of multiple computer platforms and internet browsers. Display demonstrated excellence in written and verbal communication skills. Be detailed orientated with exceptional organizational skills. Be highly flexible and diplomatic with the ability to work in a collaborative team environment. Coupled with the ability to manage through competing priorities. Work in a way that works for you We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits Health Savings, Health Care, Dependent Care and Commuter Spending Accounts Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice About the Business A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. Salary Range To be added when data can be disclosed. ----------------------------------------------------------------------- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120. Please read our Candidate Privacy Policy. RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.