Title: Resource Specialist

State Role Title: Prog Admin Specialist I

Hiring Range: $50,643-$53,043

Pay Band: 4

Agency: Dept of Veterans Services

Location: Norfolk Benefits Field Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

The purpose of the Resource Specialist (RS) position is to identify the behavioral health, rehabilitative, and other services need of service members, veterans and/or their dependents/family members (SMVF).
Based on those identified needs the RS develops a coordinated services plan, connects the individual with appropriate service providers, offers care coordination support/assistance, and monitors for the successful resolution of the identified needs.
The RS will report to the applicable VVFS Regional Director. The RS duties are directed by the VVFS SOP and under the guidance of the applicable VVFS Regional Director

Minimum Qualifications

- Knowledge and familiarity with the military services, culture and/or military experience.
- Knowledge and experience related to human services and/or behavioral healthcare field.
- Knowledge and experience in behavioral health and supportive services for veterans,
service members, dependents, and caregivers.
- Knowledge of human rights, ethical and legal concerns related to providing care coordination
Services.
- Knowledge of suicide interventions and mandatory reporting requirements.
- Ability to communicate (written and oral) clearly and effectively. Experience in public speaking.
and delivery of subject matter trainings related to service members, veterans and/or their dependents/family members (SMVF).
- Ability to engage SMVF population, develop professional relationships, and advocate for those
individuals receiving services.
- Excellent client service skills
- Excellent knowledge of computers and word processing skills
- Excellent organization and record keeping skills.
- Ability to work independently and efficiently.
- Ability to work in a team model. Maintain effective inter/intra-agency working relationships.

Additional Considerations

Prior work in human services and/or behavioral healthcare field; a combination of education and experience in business in social work, psychology, human services, education, or an approved field. Experience related to programs and services for veterans. A valid driver’s license and an acceptable driving record must be maintained throughout employment.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Contact Information

Name: DVS HR Team

Phone: N/A

Email: recruitment@dvs.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.