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Serenity C & C, Inc. is a Sponsored Residential Service that is licensed by the Department of Behavioral Health and Developmental Services of the State of Virginia. Our company is licensed to provide the support and training to individuals with developmental & intellectual disabilities and we serve individuals who have a Medicaid Wavier for ID/DD.
JOB TITLE: Quality Assurance Analyst
IMMEDIATE SUPERVISOR: Assistant Executive Director
Position Summary:
Quality Assurance Professionals are ultimately responsible for guaranteeing the quality of services using processes such as internal operations, work standards, and processes for company satisfaction and by inspecting, auditing, auditing documentation in accordance with HCBS & DBHDS. In this role, you are a valued employee and will experience working in a collaborative environment that feels inviting. Day-to-day work involves careful audits and the enforcement of regulation standards. It is very important that the Quality Control/Auditor personnel maintains a professional demeanor and appearance with customers, employees and providers.
Duties and Responsibilities:
· Performs visual inspections on paperwork and audits on process, documentation, and/or personnel compared to the work standard for 100 individuals, 40 staff and 159 contactors and backup staff. May verify members have been audited to perform specific duties/locations.
· Document, record, & report quality issues with paperwork and planning processes to promote following HCBS & DBHDS regulations.
· Document and maintain data to determine HCBS DBHDS conformance/compliance requirements. May create charts, graphs, spreadsheets, reports, etc.
. Monitor DBHDS Correction Action Plan (CAP) for compliance.
. Monitor recommendations and implementation of Root Cause Analysis and Quality Improvement Correction Action Plan (CAP) for trends and systematic risk for the appropriate documentation.
· Develop and implement standards for inspection/auditing to maintain DBHDS/HCBS regulation.
· Communicate with other team members and appropriate personnel regarding documentation to solve problems.
· Investigating / Interviewing Skills
· Ability to analyze findings, identify the problem, and formulate solutions
· Follow up with the appropriate channels when noncompliance to regulations are discovered
· Train other Quality Assurance members on all inspection processes
· Compiles inspection/audit data documentation for analysis and monitors HCBS/DBHDS process and regulation compliance
· Assesses and verifies significance of audit data collected and documents HCBS/DBHDS compliance observations on inspection reports
· Train Providers and Employees on systemic errors captured in audits and desk reviews
· Become familiar with all the Regulations outlined by the following entities:
· Provider constructive supervision with Sponsored Providers and Employees when systemic noncompliance is prevalent
· Any additional duties requested by the supervisor
· Travel to Richmond, VA as needed for auditing purposes at least once every quarter.
All task are completed with 90% accuracy.
Serenity C&C Duties and Responsibilities:
Schedule:
Qualification/Requirements: Possess integrity and character to present a favorable example to all employees. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
Education:
Experience:
COVID-19 considerations:
Covid Vaccine with proof required (Vaccination Card)
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
Experience level:
Schedule:
Education:
Experience:
Ability to Commute:
Work Location: In person
Full Time
Social & Legal Services
$66k-81k (estimate)
05/22/2024
10/10/2024
serenityccinc.com
NEWPORT NEWS, VA
<25
2007
RICHARD COTTINGHAM
<$5M
Social & Legal Services
The job skills required for Quality Assurance Analyst include Quality Assurance, Quality Control, Planning, Auditing, etc. Having related job skills and expertise will give you an advantage when applying to be a Quality Assurance Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Quality Assurance Analyst. Select any job title you are interested in and start to search job requirements.
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