Pay : $70, - $75, annuallyThe pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information : ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits Front Line Team Members (Programa de Beneficios de ABM)

Essential Functions

• Will manage the Facilities Help Desk, serving as the primary point of contact for building operations issues.
• Utilize Service-Now platform to efficiently manage work : create, assign, and categorize work orders.
• Facilitate effective communication with customers regarding pending or unresolved issues.
• Manage conference room reservations and maintain up-to-date calendars to optimize space utilization.
• Utilize Visio Pro Software to create detailed event diagrams, providing visual setup configurations for organizers.
• Collaborate and coordinate with various supportive departments, including Building Security, Food Services, Audio Visual, Engineering, and Janitorial Services to streamline operations and enhance overall efficiency.
• Conduct monthly building inspections alongside the district manager and clients to ensure the highest standards of cleanliness, building operations, and customer satisfaction.
• Provide support to the Facilities Department in various special projects, such as employee relocations, furniture installations, and equipment maintenance.
• Ensure seamless execution of projects while prioritizing safety, efficiency, and client satisfaction.
• Demonstrate a proactive approach to identifying and addressing potential maintenance issues to maintain optimal building functionality.
• Cultivate and maintain close, positive relationships with internal stakeholders and clients to ensure their needs are met effectively.
• Identify opportunities for process improvements and implement strategies to enhance operational efficiency and customer satisfaction.

Preferred Qualifications

• Proven knowledge of MS Office including word, outlook, excel and powerpoint.
• Proven experience in help desk management.
• Bilingual in English / Spanish required.
• Knowledge of Visio Pro Software
• Good communication skills both written and verbal.

Last updated : 2024-05-14