REQUIREMENTS:

This position requires an Associate Degree in Business Administration, or related field; or three years of related work experience in a financial insti¬tution with progressively responsible duties.

Must demonstrate a positive attitude, a professional image, and be self-motivated and have the ability to manage multiple projects and tasks simultaneously. Must be able to build relationships in the community and possess excellent oral and written communication skills.

ESSENTIAL FUNCTIONS:

• Assists in the management of the overall branch operations. Responsible to ensure that the branch runs smoothly and member service expectations are met.
• Assist in staff training to ensure audits & compliance of the branch receive an acceptable to low rating.
• Conduct group and individual training for sales and service, branch operations, and compliance with regulations, policy, and procedures to ensure the growth and development of the branches.
• Assists with interviewing and giving recommendations and suggestions during the hiring process for the branch.
• Manage all employees assigned to the branch operation and performs management functions, i.e. monitors department work schedule and coverage, time sheets and other related issues.
• Assists in writing and delivering the department’s employee evaluations, the rewarding of exemplary performance and the recommendation of salary increases to Senior Leadership Team for those employees supervised.
• Responsible for recommending and implementing disciplinary actions up to and including terminations once approved by Administration.
• Assist with controlling operational expenses incurred in the daily operation of the branch. This includes staffing at a level that maximizes quality service to the members, at the lowest reasonable compensation expense.
• Responsible for maintaining good, positive communication between the members and branch employees, as well as relations between branch employees themselves.
• Identifying, developing and retaining employees by fostering teamwork and leading by example.
• Conduct weekly staff meetings as necessary to communicate operational procedures and to ensure quality member service standards are met.
• Attends meetings/seminars as required. Participates and responsible for setting and attaining goals as set forth by the Credit Union.
• Responsible for compliance with all applicable Credit Union policies at the branch level, manage security, and reporting any exceptions to the appropriate supervisor.
• At the request of the Branch Manager, may assist in training of employees, new or existing, for the enhancement of member service and operations. May assist in developing sales goals and mentoring sales staff to achieve those goals.
• May act as FSR/Loan Officer or Teller as necessary to ensure proper delivery of member services.
• Represents the Credit Union with honesty, integrity and trust at all times.
• Adheres to established internal policies and procedures for compliance.
• Completes required compliance training in a timely manner and complies with all regulations within scope of the position.
• Adheres to the requirements of the Bank Secrecy Act, OFAC, USA PATRIOT Act and anti-money laundering regulations.
• Accurately completes Currency Transaction Reports, follows internal procedures to report suspicious activity to the BSA Department, and collects required information to comply with the Customer Identification/Due Diligence Program and to meet other record keeping requirements defined by the Bank Secrecy Act.

BASE EXPECTATIONS:

• Be willing to perform any duty (beyond Essential Functions above) as assigned.
• Demonstrate the ability to handle various situations and issues as they relate to members, staff, management, volunteers, vendors, and others encountered in the daily operations of the Credit Union.
• Maintain a broad knowledge of products, services, and the functions of all operations within the Credit Union, with emphasis in your particular area of responsibility.
• Keep abreast of and implement as directed by Senior Leadership any changes dictated by regulations, rules, and laws to ensure compliance within your area of responsibility.
• Develop and recommend to Senior Leadership innovations and strategies that will enhance the operation within your area of responsibility. Be a creative thinker.

WORKING CONDITIONS

• Occasional lifting, carrying, pushing, and pulling of items weighing up to 60 lbs.
• Potential exposure to the threat of violence at any time.
• Occasional business travel may be required.
• Sitting or standing for extended periods of time may be required.
• Repetitive motions and extensive keyboarding may be required.

** First Community Credit Union is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process. Equal opportunity employer, including protected Veterans and individuals with disabilities.