3 Jobs in New Bedford, MA
New Bedford Community Health Center is Hiring a Call Center Associate (Full-Time) Near New Bedford, MA
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:
- Greets all callers to the Health Center promptly and in a welcoming manner.
- Listens to the callers needs and identifies the reason for his/her call.
- Assists patients with scheduling, rescheduling and cancelling Adult Medicine appointments.
- In accordance with clinical and HIPAA policies and procedures, answers caller questions when appropriate. Routes all other calls to the appropriate group or employee who can assist the caller.
- Takes messages for staff as needed and ensures staff receive urgent messages within five minutes.
- Calls answering service each morning to open switchboard and check for messages that need to be forwarded to internal departments.
- Ensures that switchboard is turned over every evening to the answering service. Verifies the transfer was done accurately by calling the main number to see if the service picks up.
- Uses overhead paging appropriately when unable to reach staff at their extension(s).
- Bilingual in English and Portuguese or Spanish is required.
- Must possess strong customer service skills.
- Prior experience as a medical secretary or medical assistant is a plus.
- Education: High School diploma or equivalent is required.
- Experience: A minimum of two years call center or customer service experience is required
- Certification/Licensure: None required.
- Software/Hardware: Knowledge of electronic health record software is preferred.
- High School diploma or equivalent. Minimum one year of technical training in relevant field.
- Ability to recognize those patients who are in distress and take appropriate action.
- 2-4 years experience as a receptionist working in a relevant field.
- Strong verbal, organizational and interpersonal skills.
- Bilingual in Spanish/Portuguese required.
Job Summary
Full Time
$42k-53k (estimate)
05/30/2024
06/19/2024
The job skills required for Call Center Associate (Full-Time) include Customer Service, Call Center, Scheduling, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Associate (Full-Time). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Associate (Full-Time). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Associate (Full-Time) positions, which can be used as a reference in future career path planning. As a Call Center Associate (Full-Time), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Associate (Full-Time). You can explore the career advancement for a Call Center Associate (Full-Time) below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Associate job description and responsibilities
Managing large amounts of inbound and outbound calls in a timely manner.
03/21/2022: Norwich, CT
Following call center “scripts” when handling different topics.
04/23/2022: Santa Ana, CA
Identifying customers’ needs, clarify information, research every issue and providing solutions .
03/20/2022: Gary, IN
Call Center Associates are responsible for keeping records of all conversations in our call center database in a comprehensible way.
03/31/2022: Altoona, PA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
02/10/2022: Bismarck, ND
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Associate jobs
Provide outstanding customer service.
02/10/2022: Twin Falls, ID
Update customer information as required.
05/05/2022: Miami, FL
Maintain confidentiality of information.
05/03/2022: Baltimore, MD
Observe proper call center etiquette.
03/24/2022: Lafayette, LA
Process and log incoming calls into the CRM system.
04/10/2022: Gulfport, MS
Step 3: View the best colleges and universities for Call Center Associate.
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