Are you someone who has a knack for details and a passion for helping others? If so, we would love to speak with you!

Leidos QTC Health Services is seeking a Medical Case Specialist I to support our Veteran Affairs Operations in San Antonio, TX.

Who is Leidos QTC Health Services?

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain.

We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions.

As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities.

With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit for more information.

What part would you play in this role?

What part would you play in this role?

As a Medical Case Specialist, you will support our Veterans Affairs Operations in San Antonio, TX by assisting veterans coordinate and schedule required medical examinations used in the evaluation process for VA disability benefits.

In this rewarding role, you will :

Required to make specific amount of daily outbound calls to schedule appointments for examinees, including follow-up appointments and rescheduled appointments while maintaining customer satisfaction standards.

Communicate directly with claimants.

Triage daily download of referrals and ensure appropriate worksheets are assigned to corresponding conditions as identified by Veteran’s Administration

Determine appropriate examinations, tests and specialists required for each case.

Meet or exceed contract timeliness guidelines in both the scheduling and case management systems.

Ensure all examinees and providers receive necessary documentation.

Other projects and duties as assigned.

You must have :

High School diploma, or equivalent (GED) or 2 years of experience in lieu

0 to 1 years of related experience

Preferred :

Experience coordinating appointments for patients.

Proficiency in utilizing various computer applications (i.e. MS Office), EMRs and other scheduling software.

Highly skilled in multi-tasking while managing multiple priorities.

Typical Day :

Training Schedule (1st 2 weeks) : Monday Friday : 8 : 00 am 4 : 30 pm

3rd week Schedule : Wednesday - Friday : 8 : 00 am 7 : 00 pm and Saturday 8 : 00 am 5 : 00 pm (Anticipate up to 3 months of onsite training)

After completion of training the position will be Remote.

Onsite location - Chisholm Admin Buildng - 4400 N.W. Loop 410 Ste 500, San Antonio, TX 78229

Pay and Benefits :

Starting pay : $17.20 per hour.

$2.00 Differential for working AWW schedule (Wednesday - Saturday)

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

Additional factors considered in extending an offer include (but are not limited to) : geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

More details are available .

Commitment to Diversity :

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above.

It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

Leidos QTC Health Services is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation.

The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

ExperienceRequiredLess than 1 year(s) : Experience in healthcare, medical, or insurance related industries

PreferredDirect healthcare experience in medical case management or quality assurance to include the review of complex multi-focal medical reports for quality, clarity, thoroughness and insightful medical explanation

Experience with electronic medical scheduling and case management software

EducationRequiredHigh School Diploma or better

GED or better

Licenses & CertificationsPreferredMedical Assistant

Certified Medical Coder

Certified Nursing Asst

SkillsRequiredWritten Communication

Verbal Communication

Computer Literacy

PreferredProblem Solving

Medical Documentation

Customer Service

Multi-line phone

MS Office

Medical Scheduling Software

Medical Terminology

Medical Data Entry

Electronic Medical Records

BehaviorsPreferredEnthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Team Player : Works well as a member of a group

Innovative : Consistently introduces new ideas and demonstrates original thinking

MotivationsPreferredWork-Life Balance : Inspired to perform well by having ample time to pursue work and interests outside of work

Goal Completion : Inspired to perform well by the completion of tasks

Job Security : Inspired to perform well by the knowledge that your job is safe

Growth Opportunities : Inspired to perform well by the chance to take on more responsibility

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Last updated : 2024-06-03