Are you an individual with experience in IT infrastructure?

Are you passionate about providing technical support and network maintenance?

If that sounds exciting to you, then we may have what you’re looking for.

ABOUT US:

'Going Green is more than just a color'.

Intercontinental Export-Import (IEI Plastics), established within the Sirnaik group in 1987. The business was founded on the concept of the purchasing and selling of post-industrial recycled plastics on the open market both domestically and abroad. Operating over 30 years, IEI has molded itself into a service organization to polymer producers and molders alike, doing our best to provide the best value monetarily while driving down the organizational carbon footprint.

Our processing ranges from, Grinding, Optical Pellet Sorting, Toll Processing, storage, and many other services. IEI's philosophy is that no company is too large or too small for implementing a total recycling package.

JOB SUMMARY: The IT Support Specialist will be responsible for both supporting and directing concerns regarding the existing IT infrastructure.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :

• Embrace the role of primary point of contact for the IT Help Desk and support the daily operations of the IT department.
• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands and supports end-user productivity.
• Work to resolve IT Help Desk tickets, technology and software application issues in a timely and cost-effective manner, utilizing excellent customer service skills.
• Provide recommendations for technology road maps, upgrades and changes that best support the IT department in achieving the organization’s goals.
• Implement tagging/tracking solutions to accurately maintain inventory for all hardware and software systems.
• Assist with the installation of new hardware and software.
• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
• Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
• Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Trains users on network operation and assists personnel of other departments as a computer resource.
• Provides problem monitoring and tracking and ensure unresolved IT problems are added to the work backlog.
• Manages on-site repairs and maintenance of personal and laptop computers, anti-virus SW, wireless technology, and MS applications.
• Configure:
• Entry level desktop hardware/software
• Email accounts
• LAN access problems
• Basic network cabling knowledge

MINIMUM QUALIFICATIONS:

• Solid working knowledge of IT Help Desk protocols, Industry standard hardware and software, Microsoft Office 365, Windows and MSOffice environments.

• Ability to communicate technical information to nontechnical personnel.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Knowledge of computer and/or network security systems, applications, procedures and techniques.
• Must have knowledge of Windows & MAC.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Skill in organizing resources and establishing priorities.
• Excellent verbal and written communication skills.

EDUCATION:

• Associates degree in Information Technology or Computer Science preferred, but not required. Evidence of continuing education, such as IT Certifications, or a Bachelor’s degree is a plus.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk.