The Service Manager is responsible to oversee total maintenance facility to include building and grounds. Responsibilities include maintaining a preventive maintenance program, supervising, coordinating and negotiating facility repairs while having the ability to make fact, cost-based repair decisions. Service Manager should have thorough knowledge of mechanical repair, supervision experience and mechanic productivity of diesel tractors and trailers. Knowledge of computers, cost analysis, evaluating facility P & L performance, review and manage vendor repair estimates, inventory, DOT Compliance, OSHA Compliance and conducting Safety meetings.
Essential Duties & Responsibilities
Check for PMs, campaigns, and other repairs as needed.
Review and update report for all equipment out of service outside vendor and in-house, as well as vehicle history
Discuss equipment needs with operations and assign proper technician based on skill sets and experience.
Inventory and parts management, to include tires ordering.
Monitor all maintenance activity through Company generated reporting, including trends
Communicate with breakdown department to ensure
Deliver monthly safety & OSHA training and maintain attendance logs
Perform monthly facility/service truck safety inspection as per attached forms.
Evaluate all shop maintenance employees & recommend training plans as needed career growth and development
Routinely evaluate performance of existing vendors. Ensure invoicing, pricing and delivery schedules are met as expected and agreed upon.
Maintain high level of service with both internal and external customers.
Minimum Experience, Education, and Training Required:
At least 3-5 years of similar management experience
At least 3-5 years of mechanics experience in medium/heavy truck repair
Computer applications MS Office & AS 400
Post high school / technical school education not required, but desirable
Strong supervisory skills in dealing with people
Excellent oral and written communication skills
Ability to create a team environment
Strong internal & external customer service skills
Ability to manage off site equipment and vendors
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)