Summary

This position is responsible to develop, implement, review and improve the quality systems to ensure compliance to Customer Specific Requirements (CSR’s), Industry Standards (ISO/TS 16949 and IATF 16949) and Tenneco Business Systems requirements. Focuses on managing product / process quality performance, Quality Management Systems, Warranty Performance and Customer Satisfaction measures. Robust understanding of Problem-Solving methods that enables sound interactions with customer and Tenneco stakeholders.

Essential Duties & Responsibilities:

• Leads all manufacturing sites efforts to ensure customer quality performance expectations and requirements are effectively managed
• Leads implementation of customer requirements at the manufacturing sites including coordinating / leading customer visits and acts as liaison with vendors to ensure their products meet the needs of Tenneco & customer requirements
• Leads facilities effort to eliminate product and process defect causes by utilizing Team-Oriented Problem-Solving methodology and recommends changes or solutions to problems. Leads the resolution of customer complaints management process at the manufacturing sites. Institutes processes to ensure timely and effective resolution of customer complaints via appropriate team [1] oriented problem-solving methodology (Red X, Global 8D, Kepner-Tregoe, Six Sigma, etc.)
• Leads the manufacturing sites overall Quality Management System (ISO/TS 16949 and IATF 16949) development, implementation, and monitoring to ensure manufacturing sites business objectives are achieved

Job Duties:

• Maintains tracking and reporting manufacturing sites performance and customer satisfaction metrics and publish reports / improvements actions needed to achieve manufacturing sites / business unit’s objectives
• Develops a Quality culture that will drive Zero PPM and Zero Customer Complaints performance. This position description is intended to convey information essential to understanding the scope of the role and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position
• Drives improvement projects at the manufacturing sites focused on Quality initiatives that supports Tenneco’s Business Systems / Total Quality Management. Participates, supports and leads projects for the manufacturing sites / business units that adapt and implement best practices in Quality Assurance. Supports the manufacturing sites effort in driving reduction in Cost of Poor Quality
• Manages and develops Quality professionals and directs their training, quality functional competency development activities to drive enhanced levels of quality team performance in achieving business objectives
• Supports the Engineering, Sales and Launch teams in executing New Product Launches via the TENPlus process to ensure new product and processes are launched flawlessly. Must be able to apply the Project Management principals to ensure timely completion of project tasks
• Develops in coordination with Supply Chain organization a robust Supplier Management processes that supports the needs of the manufacturing sites & business unit
• Establishes Warranty Management Process, that clearly established the workflow process, captures current warranty performance, develops reliability predictive models to forecast future trends and drives improvement projects to reduce warranty costs to the business
• Other duties as assigned

Knowledge & Skills:

• Must have a strong work ethic
• Must be well organized and a self-starter
• Must be able to follow detailed instructions
• Must have the ability to identify and solve problems and make logical decisions
• Must be able to work with precision and a high level of accuracy
• Detail oriented, professional attitude, reliable and able to focus on task at hand
• Possess strong time management skills
• Ability to understand technical operating, service or repair manuals
• Ability to read blueprints and technical drawings
• Working knowledge of gages such as dial calipers, micrometers, indicators, etc.
• Ability to communicate effectively verbally and in writing
• Ability to interact with employees in a professional manner
• Ability to speak and write English fluently
• Ability to work independently and with a team in a fast-paced and environment with emphasis on accuracy and timeliness
• Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication and division quickly and accurately

Work & Education Requirements:

• Bachelor’s degree in Ceramics, Engineering, or similar degree or equivalent knowledge in quality assurance. Certified Quality Auditor (CQA) through ASQ and/or Certified IATF16949/ISO 9001 Auditor preferred
• Five years of experience in quality or engineering preferred
• Industrial or automotive experience (tier 1 or OEM experience)
• Understanding of quality processes such as APQP, FMEA, SPC, MSA and PPAP
• Process improvement in reducing scrap and defects
• Working with internal and external customers
• Union shop experience preferred
• Experience using DataLyzer, Plato, GageTrac, MiniTab or similar preferred

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.