Description

OUR CORE PURPOSE:

As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.

GENERAL SUMMARY:

The Engagement Manager is a forward-facing role that is responsible for developing and implementing strategies to engage and retain volunteers and employees across Southwest Florida. This role involves recruiting volunteers, coordinating their schedules and activities, and ensuring a rewarding experience for them. The Manager collaborates with all departments to maintain a high-functioning workforce, both paid and volunteer, aligning efforts with the organization's goals. Additionally, the role involves building loyalty and engagement with employees, corporate partners, churches, social services partners, students, stakeholders, and donors. The Engagement Manager fosters a customer-focused service approach, building relationships with and engaging volunteers, community service clients, and employees.

ESSENTIAL TASKS:

• Collaborate with other departments to identify volunteer needs and opportunities, ensuring strong volunteer and community service components in all programs. Support staff in integrating volunteers, including AARP and community service clients.
• Supervise Engagement Coordinators, empowering and developing the team continuously. Provide encouraging and uplifting support both individually and to the group.
• Consistently model our core values (Helpful, Healing, Excellence, and God-Honoring).
• Develop a customer service and recognition program to engage, support, maintain, and thank volunteers, community service clients, and employees, promoting longevity of their efforts.
• Serve as the main contact for volunteers, communicating regularly through various channels to keep them informed and engaged.
• Assist the Director of Culture & Engagement in enhancing employee engagement through onboarding, recognition, training, culture surveys, and discipleship.
• Collaborate with the Culture & Engagement team to create and launch communication and training opportunities for volunteers and employees.
• Educate volunteers, community service clients, and employees on the value of their contributions and their connection to organizational goals through orientation, training, consultations, and surveys.
• Implement an innovative internship program that combines service learning with SMH initiatives.
• Build and support a volunteer program that connects faith community members, college students, community groups, and other interested citizens with staff.
• Coordinate and execute events to draw attention to the organization and broaden engagement and support.
• Provide marketing and communications staff with content and success stories, highlighting the impact of volunteering on the organization.
• Travel around the various SMH locations to complete the above essential tasks and other duties as assigned.

Requirements

Education:

• Bachelor’s degree or equivalent combination of education and experience.

Experience:

• A minimum of three years of successful experience leading a team of direct reports.
• At least three years of proven experience connecting individuals and groups with service opportunities, implementation of customer service programs and approaches, and/or building strong volunteer focused human services programs.
• At least two years of experience in employee engagement or related initiatives.
• Experience working with non-profit organizations preferred.

KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to utilize various technology platforms with technological competency.
• Proficient in using the Microsoft Office Suite software, Internet, and email.
• Excellent teamwork and flexibility.
• Ability to work well with others and maintain professional manner using tact, initiative, good judgment, and confidentiality.
• Ability to train and motivate people.
• Excellent and professional verbal and written communication skills.
• Strong interpersonal skills including the ability to effectively engage and manage diverse groups of people with varying backgrounds, ages, and experiences.
• Excellent organizational skills with the capability to manage multiple priorities and projects simultaneously.
• Ability to work independently and as a member of a team.
• Ability to adapt to and excel in a fast-paced environment.
• Must be outgoing, self-motivated and enjoy working with the public.
• Must possess a passion for the St. Matthew’s House mission and purpose.
• The employee is frequently required to handle, feel and/or reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
• Must be able to move about the facilities and possess the manual dexterity required to operate a computer and other business equipment.
• Must possess a valid FL driver’s license as well as access to a reliable insured automobile to be used for work-related travel throughout the SWFL area.
• Must be willing to occasionally work non-standard work schedule including nights, weekends, and other unusual hours as business needs dictate.
• Working in an office setting and various Mission locations is to be expected with the ability to stand for extended periods of time.