Description

McWilliams Heating, Cooling, and Plumbing is looking to add team members like you! The Service Technician performs maintenance, repairs and/or installation for HVAC/R equipment, duct systems, fittings, grilles/registers/diffusers, controls, and related equipment. Performs other duties/tasks as
required.

Qualifications

Detailed Responsibilities:

• Install/repair HVAC related equipment and accessories in accordance with the manufacturer’s specifications. Complete approved maintenance for HVAC/R equipment within industry standard hours per maintenance pricing guide. 
• Identify potential problems during maintenance that might affect current or future system performance. Provides customers with information on new equipment when existing equipment exceeds 10 years of age or is in generally poor condition. 
• Present findings and options to customers, providing advice as needed/requested. Provide customers with information and pricing on service agreements, accessories, and other comfort improvements. Maintain a thorough knowledge of McWilliams and Son's products and services. 
• Pick up parts from supply houses/office and deliver to technicians in the field as needed. 
• Identify and suggest opportunities for quality and cost improvements. 
• Perform/assist with maintenance and service/repair work as needed. 
• Maintain a clean equipment/work area.
• Verify correct operation of all maintained customer equipment, demonstrating and providing training for customer, as requested. 
• Effectively manage relationships with clients through clear communication, addressing all concerns, questions, or problems expediently. 
• Ensure vehicle is stocked, accurately inventoried, kept clean and in safe working order.
• Return defective warranty parts and unused inventory to the branch. 
• Inform a manager if the client does not have HVAC service before leaving the call. 
• Facilitate rescheduling client appointment, if call is not complete. 
• Accurately complete all required documentation on services performed including “check list”. Maintain a professional image at all times by wearing company approved uniform. 
• Maintain a courteous demeanor with clients and associates at all times. 
• Ensure complete customer satisfaction and/or salesperson/supervisor sign-off upon completion of work. Abide by all standards of performance and ethics. 
• Participate in company sponsored training classes and other duties as assigned. 
• Follow all safety policies and procedures and inform a manager or team leader of any safety issues. Manage callback ratios and labor margins. 
• Provide customers with benefits and pricing on VIP service agreements, accessories, and other comfort improvements, collecting for performed work, as applicable. 
• Complete all paperwork required by management and record hours and all materials used. 

Knowledge, Skills and Abilities: 

• High School diploma or GED is required. 
• EPA Certified for all R22. 
• ICE/NATE Certification is preferred. 
• Ability to lift 100 or more pounds. 
• Standard technician tools (see technician tools checklist.) 
• Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment, and installation and layout requirements of residential duct work and fittings. Able to read wiring diagrams and troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment. 
• Possess good analytical skills and attention to detail. 
• Must be able to use a computer tablet, smart phone and read a map or follow GPS. 
• Valid driver’s license and approved to drive by company’s insurance carrier. 
• Neat, clean, professional appearance and excellent interpersonal communication skills with a desire to exceed client expectations and function in a team environment.