Member Service Representative III

Customer Service / Banking / Full Time

Mt. Laurel, New Jersey

Are you friendly, personable, and able to establish good relationships with others? Do you want an opportunity to advance your banking career?

Would you like to work for an employer in the essential financial sector who cares about your well-being and career development?

If so, please read on!

This sales position earns competitive pay plus monthly sales incentives. We also offer great benefits, including medical, dental, vision, paid time off (PTO), a 401(k), tuition reimbursement for full- and part-time employees, a referral bonus program, an onsite fitness center and ongoing training as well as year-round employee engagement and recognition activities.

If this sounds like the right customer service opportunity in banking for you, apply today!

Why you will love working here :

First Harvest Credit Union is a diverse, full-service financial institution serving members throughout South Jersey. We are a family of passionate people, dedicated to serving the community and living out our mission to provide quality financial solutions and world-class service to our members while delivering our social commitment in the communities we serve.

We care about our employees and strive to create an environment where people thrive, partnerships prevail, and performance excels.

In addition to offering the best career development opportunities, benefits, flexibility, and work environment possible, we truly listen to ideas from employees at all levels and work together to solve problems.

Here at First Harvest, we work hard, play hard, reward each other, and treat each other like family.

A day in the life of a MEMBER SERVICES REPRESENTATIVE III :

The MSR III oversees member services with minimal supervision, directs workflow in the absence of branch management, acts as key holder, assists with coaching and training new team members.

They also handle branch MSR duties independently, serve as the first point of contact for member issues or complaints, and escalate issues as needed.

In your new role you will c ontribute to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques.

Acts as key holder on rotating basis, performing branch opening and closing responsibilities. Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership.

Your responsibilities include working as part of the office team. Represent the credit union at Select Employer Group (SEG) signups onsite as requested.

Participate in available credit union self-development education programs and required compliance courses through self-study, Digital University, and the credit union's training department.

Qualification Requirements

Educational / Training Requirement :

• High School Diploma or GED
• Associate or bachelor's degree, preferred.

Experience :

• Minimum of two (2) years as an MSR II or similar role within a financial institution
• Prior sales experience
• Experience coaching and training others preferred.

Knowledge, Skills, and Abilities :

• Thorough knowledge of credit union services, policies and procedures
• Proficient with Microsoft Office Suite, Outlook and using the web.
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Ability to remain professional and act as a role model for others.
• Ability to work with minimal supervision and exercise judgement.
• Intermediate to advanced knowledge of Sales techniques
• Ability to coach and train others
• Available to travel to other branches and off-site company events when required.

Physical Requirements :

The physical demands may require a person to sit or stand for extended periods per day and lift items to be estimated to weigh 5-10lbs or more.

Americans with Disabilities Act (ADA) :

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position.

If you need to request and accommodation, please contact Talent Services at ext. 5108 or via email to .

First Harvest Credit Union is an Equal Opportunity Employer / Veterans / Disabled

Last updated : 2024-05-23