Description
A consultant is needed to join the Desktop Support team within the End User Support team at this client. This person will be on the projects team for EUS and responsibilities can vary based on the business needs – originally brought in for a Windows 10 deployment of 50,000 machines, this group acts as technicians who are deployed to new clinic set ups, technology deployments, support of the transition to remote workforce. They must prepare the hardware, image, deploy, configure and test all machines at both new sites prior to the ‘go live’ of the buildings where patients will be seen.
75% of this persons’ will be supporting projects with the other 25% doing break/fix tickets and service requests for post goLive support. Some projects could include collapsing domains, imaging and rolling out machines for Windows 10. They will also be spending some time supporting asset management.
Some of the break fix issues could be related to PCs, Printers and other peripheral devices (connectivity), why applications aren't running, putting machines into AD. They use Bomgar to do remote support, they have desktops and VDI. Vocera Support for their Voice Environment, and Empravada Badge Access. Citrix environment, some basic EPIC support as well.
Attitude, aptitude and a desire to make a difference in a healthcare setting are key for success in this role.
This role will be onsite, safety precautions are being taken.
Interviews will take place in person.
Skills

• Windows Troubleshooting Experience (1 years) - Windows 10 experience preferred from imaging, set up, support
• Peripheral Device Support Experience (1 years) - configuration of printers, mobile devices,
• Customer Support Experience (2 years) - it is imperative that they exhibit professionalism and strong communication skills.

Additional Skills & Qualifications
Need to have a strong customer service background.
Integrity and attitude are most important for this manager.
Experience Level
Junior Level
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.