Description

Job Title: Café Manager Classification: Non Exempt

Supervisor: Store Manager 

Job Description

The Café Manager oversees production of the Café Department to meet company goals for sales, margin, labor expense and customer service. They are accountable for ensuring a positive experience for customers as well as providing a safe, positive working environment for employees. This position requires adhering to all procedural guidelines to include company policy and all local, state, and federal compliances. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

Food Service Operations

• Ensure prompt, friendly, helpful customer service by all deli staff.
• Ensures the deli department operates in compliance with health department regulations.
• Oversees preparation of consistent Café offerings.
• Follow all record-keeping and pricing procedures, to meet margin goals and ensure accurate, up to date records of costs of production.
• Follow proper storage and labeling procedures in accordance with the health department.
• Maintain department equipment in working order. Troubleshoot problems and arrange for repairs.

Other Responsibilities:

• Review financial reports of departments’ performance and take corrective action as needed.
• Attend management team meetings and storewide meetings.
• Assist customers in all departments, in a prompt friendly courteous manner, referring them to other staff when necessary.
• Answer & route phone calls.
• Maintain accurate records. Ability to work closely with others. 

Supervisory Responsibilities:

• Ensure department staff is informed of storewide meetings and policy changes.
• Ensure safe working practices and food safety training for department staff.
• Supervises all café department staff.
• Maintain composure under all circumstances. 

Education, Credentials, Certification and/or Experience:

• High School education or GED preferred, but not required.
• ServSafe certification preferred, but not required
• 2 years supervisory experience preferred- hiring, evaluating and initiating/documenting disciplinary procedures with employees. Proven leadership abilities.
• Experience managing a restaurant, deli, food service, or catering operation. 
• Strong customer service background.
• Ability to read department financial reports. 
• Ability to operate professional kitchen equipment.
• Regular, predictable attendance.
• Familiarity with natural foods and organic products preferred.
• Excellent interpersonal communication skills. Ability to give clear direction. 

Working Environment:

This position is exposed to dust, noise, and temperature extremes. There are possible equipment movement hazards; electrical shock, and exposure to chemicals and solvents. This is a fast-paced work environment.

Physical Demands:

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to physically perform light work exerting up to 50 pounds of force occasionally.

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.