Description

The Hilton Garden Inn Pittsburgh Airport Moon Township is seeking an experienced Front Office Supervisor:

Purpose of the Position:

Assists the property management team by overseeing the responsibilities of the Front Desk staff. Ensuring that the guests are being serviced in a professional and competent manner.

Essential Responsibilities:

1. Ensures proper staffing levels of Front Desk Clerks by assisting Front Desk Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.)

2. Assists the Front Desk Manager by handling special requests, group blocking and unusual circumstances.

3. Communicates with the Housekeeping Department regarding guest rooms and requests.

4. Communicates with the Engineering Department regarding any maintenance requests from the guests.

5. Checks AM and PM discrepancy reports.

6. Has complete working knowledge of ALOHA system, including all daily transactions and those which are not performed often.

7. Has thorough knowledge of PMS. Prior Hilton or OnQ Experience preferred.

8. Can perform all of the front desk functions to include Guest Service Aide, PBX Operator, Front Desk Clerk, Reservationist, etc.

9. Assists Front Desk Clerks by checking guests in and out of the hotel.

10. Knows how and where to post all charges.

11. Receives money from guests for payment of hotel charges and makes correct change.

12. Handles checks and credit cards received from the guests for payment of hotel charges.

13. Knows all of the room rates.

14. Issues safety deposit boxes to guests when requested.

15. Gives directions to hotel facilities, rooms and local area attractions.

16. Provides for a safe work environment by following all safety and security procedures and rules.

17. Trains all new Front Desk Clerks and orders items for the front desk.

18. Works daily front desk shifts, including nights, weekends and holidays.

Reports to: AGM and/or General Manager

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekends

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)
• Hilton OnQ PMS: 1 year (Preferred)

Shift availability:

• Evening Shift (REQUIRED)
• Overnight Shift (Preferred)
• Day Shift (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: In person

 **CANDIDATE MUST BE ABLE TO WORK EVENINGS, WEEKENDS AND HOLIDAYS** 

Requirements

To Do this Kind of Work You Must Be Able to:

1. Portray leadership and provide guidance to the Front Desk associates.

2. Properly handle guest complaints and/or concerns.

3. Efficiently operate a keyboard by moving fingers, hands and arms easily.

4. Understand and operate the computers.

5. Stand for varying lengths of time, sometimes for long periods.

6. Talk with different kinds of people to give information, answer questions and provide the service required.

7. Use arithmetic to check totals and make change.

8. Read maps and give clear directions.

9. Operate the SAFLOK equipment.

10. Operate Hilton OnQ PMS.

Physical Demands:

Standing for varying lengths of time while operating the computer with frequent stretching, talking, hearing, smiling.

Job Type: Full-time

Requires evening, overnight, weekend and holiday availability.

Reports to: Front Office Manager, Director of Operations and/or General Manager

**CANDIDATE MUST BE ABLE TO WORK EVENINGS, WEEKENDS AND HOLIDAYS**