7 Jobs in Montgomery, AL
Thomas Talent Network, LLC is Hiring a Remote Remote Customer Service Agent
**Job Title: Work-from-Home Customer Support Professional**
**Company Overview:**
Thomas Talent Network, LLC is a dynamic and innovative talent network committed to delivering exceptional customer experiences. We take pride in our commitment to excellence and seek passionate individuals to join our team as Work-from-Home Customer Support Professionals.
**Position Overview:**
We are seeking a highly motivated and customer-focused individual to join our remote customer support team. As a Work-from-Home Customer Support Professional, you will play a crucial role in ensuring our customers receive outstanding service and assistance with their inquiries. This position offers the flexibility of working from the comfort of your own home while contributing to the success of our growing organization.
**Responsibilities:**
- Respond promptly and professionally to customer inquiries via phone, email, or chat, addressing their concerns and providing solutions
- Handle a variety of customer service tasks, including order processing, product information, billing inquiries, and general assistance
- Maintain a deep understanding of our products/services to effectively communicate features, benefits, and troubleshooting steps to customers
- Document and track customer interactions accurately in the company's CRM system
- Collaborate with cross-functional teams to resolve escalated customer issues and provide feedback to improve overall customer satisfaction
- Stay informed about product updates, policies, and industry trends to provide accurate and up-to-date information to customers
- Proven experience in customer support or a related field
- Excellent communication skills, both written and verbal
- Ability to empathize with customers and provide solutions in a timely and professional manner
- Strong problem-solving skills with the ability to think critically and analytically
- Proficient in using customer relationship management (CRM) software and other relevant tools
- High-speed internet connection and a suitable home office setup for remote work
- Comfortable adapting to new technologies and processes
- High school diploma or equivalent; additional education or certification in customer service is a plus
- Previous experience in a remote work environment is preferred
- Flexible work hours to accommodate customer needs, including evenings and weekends
- Ability to handle high call volumes and prioritize tasks effectively
- Remote work flexibility
- Professional development opportunities
- Positive and collaborative work culture
- Flexible working schedule
Job Summary
Full Time
Business Services
$34k-43k (estimate)
05/28/2024
10/26/2024
thomastalentnetwork.com
INDEPENDENCE, LA
50 - 100
2018
EBONY TAYLOR
<$5M
Business Services
Related Companies
The job skills required for Remote Customer Service Agent include Customer Service, Problem Solving, Communication Skills, Billing, Customer Support, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Remote Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Remote Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Remote Customer Service Agent positions, which can be used as a reference in future career path planning. As a Remote Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Remote Customer Service Agent. You can explore the career advancement for a Remote Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
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Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
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The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
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Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
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Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
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With customer service, customer support and customer experience, required.
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When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
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Agents must be trained and mentored to develop a positive approach towards handling customer queries.
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A customer service representative must be a good listener.
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Step 3: View the best colleges and universities for Customer Service Agent.
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